Support Worker Team Lead

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

We have an immediate, rewarding career opportunity for a Support Worker Team Lead to join our great team at Ravensview, part of Homewood Health, the national leader in mental health and addictions treatment in Canada.

What’s in it for you?

• Competitive compensation, comprehensive benefits and RRSP-matching program
• Free staff parking
• Onsite dining room with gourmet meals prepared by our Red-Seal Chef
• Onsite training including nationally-recognized CARES Program, first aid and the opportunity to develop knowledge of mental health and addictions care in our Ravensview Monthly Grand Rounds Education Series
• Access to professionally-designed fitness facility, serene outdoor spaces for walking and running, and direct access to John Dean Park

Homewood Ravensview is a private 75-bed mental health, trauma and addiction facility offering evidence-based, medically-led, inpatient services for first responders, military, veterans, adults, and young adults. Located in North Saanich on 28 acres of forested hillside, Homewood Ravensview offers clients a comfortable and safe environment featuring serene ocean views from spacious rooms, welcoming common areas and a world-class team of physicians, psychiatrists, counsellors and 24-hour nursing professionals.

As a Support Worker Team Lead, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers.

What You’ll Be Doing

• Advocate and help develop and implement care plans and be a strong advocate for the patient.
• Conduct patient tours of the building and bag searches.
• Assist nursing staff with morning routines including waking patients and medication reminders.
• Monitor patient attendance at breakfast, lunch and dinner to ensure participation.
• Lead evening group sessions and facilitate tech time.
• Support interdisciplinary staff with various programming including recreation therapy, therapeutic walks, groups therapy and 1:1 support as needed.
• Observe patients and reports unsafe conditions and behavioral, physical, and/or cognitive changes.
• Perform delegated tasks according to training and procedures.
• Complete and maintain related records and documentation such as Case Works progress notes and communication logs.
• Respond safely to resolve crisis situations and respond nonjudgmentally to problematic behaviour.
• Act in a manner to respect the customs, individuality, values, and spiritual beliefs of the patient.
• Provide emotional support to patients to ensure effective engagement while maintaining professional boundaries.
• Create and maintain professional and supportive relationships with all members of staff and agencies to enhance recovery.
• Provide escort duties for the patient including medical and lab appointments.
• Ensure all communication is within the boundaries of patient confidentiality and seek guidance when unsure.
• Assume responsibility and accountability for own professional development, educational or consultative assistance.
• Facilitates recovery management communication with alumni as needed.
• Conduct weekly medical supply inventory for the facility.

What We’re Looking For

• Certificate in Community Social Services - Mental Health and Addictions Worker, a graduate of a Health Care Assistant program, or recognized Health Care worker educational program such as Community Health Worker Program
• Current First Aid/CPR Certification for Health Care Providers (Level 1 or greater)
• Knowledge of community, social and health resources
• Knowledge of substance misuse and of problems encountered by chemically dependent individuals
• Basic understanding of behavior management
• Knowledge of mental health issues and treatment
• Ability to establish and maintain rapport with patients
• Ability to observe and recognize changes in patients
• Ability to deal effectively with conflict situations, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques
• Ability to work independently and in cooperation with others
• Ability to communicate effectively, both verbally and in writing
• Ability to organize, prioritize and meet deadlines

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, and as required by BC Health Authorities, subject to any accommodation required by applicable human rights legislation, Homewood Ravensview requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Homewood Ravensview acknowledges with respect the WSÁNEĆ people on whose territory it operates and recognizes that their historical relationship with the land continues to this day.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.