Client Service Representative (Patient Service) - Remote

Job Description

Job Description

Role Overview  

·         The position will support customers and prospective customers within the sleep apnea / 
CPAP device space. 

·         The work will involve a blend of inbound and outbound activities, including: Supporting existing company device users ,Providing patient support.

·         Supporting individuals exploring CPAP therapy who have not yet proceeded with the 
next steps 

·         Handling customer interactions related to patient care and support 

Candidate Profile – Key Requirements ( Preferred / Strong Assets)

·         Previous remote work experience.

·         Previous call center / customer service experience ..

·         Strong communication and customer service capabilities and good computer skills.

·         Additional technical capability beyond basic computer skills is considered an asset, but is not mandatory. 

Vendor Sourcing Focus  

·         Strong customer service and communication skills .

·         Call center or remote customer support experience .

·         Comfort working independently in a remote environment  ,Technical/computer proficiency .

·         Flexibility with potential shift requirements 

Start Date & Urgency  
This is an urgent requirement. 
The team would like candidates to start as soon as possible. The pilot project is expected 
to launch at the beginning of October, and the team needs sufficient time to have the 
required backfills trained before launch. 

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to company products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.

Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.

Support roles consist of work in a:

Has completed vocational training or obtained equivalent experience.

Interacts internally to exchange information.

Has limited discretion to vary from established procedures.

 

Let’s talk about Qualifications and Experience

Minimum of 1 years of related experience.

Has broad knowledge of routines and procedures to handle day to day situations.

Will generally only require instructions on new assignments

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

Company Description

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.