Senior Solutions Designer with AWS and Contact Center Expertise

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Shape user experiences by designing cloud solutions as a Senior Solutions Designer focused on AWS. Bring your AWS skills to the forefront to create impactful solutions for contact centers. This position requires a deep understanding of AWS services, particularly with Amazon Connect implementations. Candidates will assist in designing intuitive end products that enhance user satisfaction while internal resource recruitment progresses. Collaborating with various teams is key to the role's success. Key Responsibilities:

Design cloud solutions centered on user needs
Implement Amazon Connect contact center systems
Maintain comprehensive system design documentation
Analyze call metrics and performance data
Engage with teams for successful project delivery

Requirements:

Significant experience with AWS services
Strong background in Amazon Connect solutions
Proven skills in developing technical documentation
Familiarity with Lambda, Kinesis, and Glue
Required to work onsite in Toronto

Utilize your expertise to lead impactful AWS solutions that prioritize user experience in complex cloud environments. #J-18808-Ljbffr

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Vacancy posted 13 hours ago

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