Learning and Development Coordinator

#LI-DNI

JOB DESCRIPTION

 

POSITION Learning and Development Coordinator
COMPANY AND LOCATION Auxilium Health (Hybrid)
EMPLOYMENT TYPE Full-time, Permanent
HOURS WORKED 37.5 hours per week, Monday-Friday 9 am – 5 pm

DEPARTMENT Patient Support Programs
REPORTING TO Senior Manager, Program Development and Technology
DIRECT REPORTS No

 

POSITION SUMMARY:
The Learning and Development Coordinator (LDC) plays a crucial role in fostering a culture of continuous growth and development within the Patient Support Programs Department. The LDC supports the department’s operations by onboarding new staff, conducting maintenance and compliance training, and providing support to the management team with various development related projects. This role is responsible for ensuring that all staff are properly trained and up to date with necessary procedures and policies. The LDC also identifies staff who need assistance with their caseload, ensuring continuity and efficient operations. This position requires the ability to handle sensitive and confidential information with discretion, excellent organizational skills, attention to detail, and effective communication with both internal and external stakeholders. The coordinator will work collaboratively with all teams to achieve the best outcomes for the organization and its staff.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

• Training and Development – Plan, organize, and deliver net-new, maintenance and compliance training sessions for current and new staff members. Ensure all training materials are up to date and reflect current procedures and policies.
• Communication and Coordination – Collaborate with management and staff to identify training needs and ensure all training requirements are met. Communicate training schedules, updates, and changes to staff and management as needed.
• Compliance Monitoring and Reporting – Monitor compliance training records to ensure all staff are current with required certifications and training. Report on training completion and compliance to management.
• Resource Development and Maintenance – Support the creation, upkeep, and enhancement of training materials, presentations, and guides.
• Learning Management System (LMS) Administration – Maintain and update the LMS, upload course materials, monitor engagement, and generate reports on employee learning progress.
• Record Keeping and Documentation – Maintain accurate records of training activities, certifications, and compliance status for all staff members.
• Continuous Improvement – Assess the effectiveness of training programs and make recommendations for improvements based on feedback and organizational needs.
• Onboarding New Staff – Assist with the coordination and facilitation of the onboarding process for new hires, ensuring smooth integration into the team and organization.
• Support Company Culture – Foster a positive and productive work environment by promoting learning and development initiatives that align with the company’s culture and values.
• Assist with Management Projects – Support the management team with various projects, including administrative tasks, tracking progress, and providing timely updates.
• Staff Support – Identify team members who may be struggling with their caseload or have scheduled time off, and provide necessary coverage and assistance to maintain seamless operations and team efficiency.
  
   

QUALIFICATIONS

• Experience in training, onboarding, staff development, and supporting cross-functional teams.
• Strong organizational, time management, problem-solving, and critical thinking skills.
• Proficient in Microsoft Office, Salesforce, Google Suite, Adobe applications, and LMS/virtual training platforms.
• Excellent written and verbal communication skills with attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated, proactive, and adaptable with a willingness to learn.
• Experience in reimbursement, Patient Support Programs, or healthcare is an asset.
• Ability to work independently and as part of a team.

EDUCATION

• Completion of post-secondary school required
• Certification in Learning and Development, or a related field, or equivalent experience is an asset

WORKING CONDITIONS:

• Office environment: a blend of sitting at a desk, standing, and working on a computer.
• Hybrid working schedule

DISCLAIMER
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

OUR RECRUITMENT PROCESS:

• Application and Questionnaire - Candidates submit an application and complete the initial questionnaire.
• Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen.
• In-Person Interview - Shortlisted candidates will be invited to attend an in-person interview at our head office.
• Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references.

We appreciate the applications from all candidates, but only those selected for the next steps will be contacted.

Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*As our company continues to grow, we’re excited to add Learning and Development Coordinator to our team.