Employment Lead, Manufacturing Program

Job Information:

Job title: Employment Lead Manufacturing Program

Department/Team: Programs Employment

Reports to: Employment Manager

Job type: Full time contract (1 year)

Hours per week: 37.5 hours/week Monday Friday 9am-4:30pm less a daily unpaid ½ hour break

Location: on-site

Minimum Experience:

• Experienced

Compensation: $60000 per year

Number of vacancies: 1

This vacancy is for a new role

About Reception House:

Reception House is a non-profit community-based organization that delivers quality settlement integration and support services to refugees and newcomers in Waterloo Region. Since 1987 Reception House has helped thousands of refugees rebuild their lives in Canada through specialized programs and services designed to help them become established in their new communities.

We currently have an exciting contract opportunity for a full time Employment Lead Manufacturing Program on our Employment team. The Employment Lead manages the delivery of the manufacturing employment and training program. This role provides program oversight supports participant service delivery and ensures high-quality employment and training outcomes. The role oversees staff assignments supports performance and development and ensures program targets and compliance requirements are met. They build partnerships with employers training providers and community organizations to support service delivery and create employment opportunities. The role also includes employer engagement workforce development reporting data tracking and program monitoring.

What youll do:

• Lead the day-to-day coordination implementation and delivery of the manufacturing employment and training program.
• Supervise coach and support staff including performance management workload coordination and professional development.
• Oversee participant service delivery case management follow-up retention activities and provide guidance on complex client situations.
• Ensure achievement of recruitment training placement retention and employment outcome targets.
• Monitor program performance participant outcomes service quality standards and compliance with funder requirements and organizational policies.
• Build and maintain relationships with employers training providers and community partners to support participant employment opportunities and program success.
• Oversee administrative functions including maintaining accurate participant records data tracking reporting analysis and program monitoring using CaMS and other employment service tracking platforms ensuring compliance with funding and organizational requirements
• Provide regular operational updates performance reports and recommendations to the Employment Manager to support continuous program improvement.

What youll need:

• Post-secondary education in Social Services Career Development or related field.
• Minimum 3 years of experience in employment services or settlement programs required.
• Experience working with newcomers including immigrants refugees and GARs.
• Demonstrated team leadership or supervisory experience is preferred.
• Knowledge of labour market trends and employment resources.
• Understanding of newcomer settlement and integration challenges.

• Strong leadership coaching and team management skills
• Ability to design and deliver employment-related programming and curriculum
• Effective relationship-building with employers and community partners
• Case management and client assessment skills
• Strong organizational administrative and reporting skills
• Proficiency in MS Office and case management/data tracking systems.

• Strong relationship-building skills and ability to work effectively in a culturally diverse environment.
• Excellent communication and interpersonal skills (active listening written and verbal; in-person and virtual).
• High level of cultural competence self-awareness and sensitivity to diverse life experiences including trauma-informed practice.
• Strong problem-solving critical thinking and decision-making abilities.
• High level of initiative accountability and proactive approach to work.
• Effective organizational and time management skills with the ability to manage competing priorities.
• Collaborative team-oriented approach with the ability to lead and support staff.
• Resourcefulness and adaptability in dynamic and evolving environments.
• Ability to uphold organizational values while engaging with clients employers and community partners.

Working conditions:

• Primarily working at a desk in a stationary position using computer and related peripherals.
• Ability to travel within the community to attend meetings partner sites and employer locations.
• Valid drivers license and access to a reliable vehicle is strongly preferred.
• Work involves supporting clients with complex needs including those with language barriers trauma experiences and employment challenges.
• Fast-paced environment with multiple priorities deadlines and performance targets.
• Combination of office-based work and community/outreach activities.

Benefits:

At Reception House we truly value our employees and the incredible work that they do. Some benefits we provide include;

• Employee and Family Assistance Program (EFAP)
• Staff appreciation events
• Wellness initiatives
• Professional development opportunities

Reception House Waterloo Region welcomes and encourages applications from people with disabilities visible minorities Indigenous peoples and individuals from all equity-seeking groups. We will accommodate candidates partaking in the recruitment process upon request. If you require a disability-related accommodation during this process please contact us at

We are committed to providing clear and equitable compensation information. The compensation posted reflects the expected pay for this role at the time of posting and may be adjusted based on experience internal equity and market conditions.

Required Experience:

Senior IC