Warranty Area Manager (Contract)

The Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The WAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The WAM is a dealer consultant helping with dealer processes in service and warranty operations.

Responsibilities Of The Position Will Include

• Act as the liaison between the manufacturer and retailer for warranty operations
• Observe and improve service operations processes
• Work with dealer to ensure service and parts consistently adhere to Stellantis service operation policies
• Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
• Provide dealer guidance on:
• Claim and condition structure (data integrity)
• Service administration policy clarification
• Discuss pre-authorization requirements and processes
• Support and provide guidance to DSMs with all warranty operations requirements
• Review Fixed First Visit data and Repeat Repair claims

This position will be located in the Windsor, ON area.

This position is for an existing vacancy.

The salary for this position is $28.00 to $35.00 per hour.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications

• Minimum THREE (3) experience in automotive service facility environment
• Automotive dealership experience required
• Bachelor's degree preferred. Alternatively, post-secondary education with minimum THREE (3) years warranty experience in an automotive dealership will be considered
• Occasional travel within the assigned area
• Knowledge of warranty procedures and dealer documentation requirements
• Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
• Competency with Microsoft Office
• Outstanding oral and verbal communication skills
• Ability to function within a team environment and maintain a respectful working relationship with the dealer body
• Industry knowledge
• Legally eligible to work in Canada

Preferred Qualifications

• Bilingual (English/French) skills are considered a strong asset

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.