operations specialist.

The Operational Support III provides day‑to‑day operational support within a high‑volume, regulated financial services environment. The role is responsible for payment processing support, invoice validation, control monitoring, issue resolution, and reporting activities while ensuring accuracy, adherence to policies and procedures, and delivery against service level expectations. The position supports internal business partners, outsourced vault activity, and continuous improvement initiatives to promote operational excellence.

The details of this role that will help you decide if it’s the right move for you…

Location: Toronto, ON
Duration: 11 months (Possibility of Extension)
Global opportunities for professional growth and development

Fully onsite position

Payrate- $24/h

This role is hybrid minimum onsite requirements 4 days per week

Advantages
Opportunity to work with a leading global organization.
Gain experience in global payment operations.
Develop your skills in financial analysis and account reconciliation.

Responsibilities
Perform daily operational processing including data entry, validation, verification, and reconciliation

Monitor and validate AS400 banknote invoices in line with standard procedures
Review daily control reports and verify manual accounting entries
Repair, verify/authorize, and release electronic and manual payments
Monitor payment queues to ensure timely processing and end‑of‑day clearance
Investigate and resolve outstanding items, payment exceptions, and operational issues
Complete assigned online operational support cases within required timelines
Liaise with banknote advisory desk, operations, and internal business partners
Prepare monthly statistics, capacity, and performance reports
Maintain accurate logs, trackers, and records per retention policies
Prioritize daily tasks to meet deadlines and service level expectations
Identify, recommend, and implement process improvements
Support outsourced vault operations in Toronto
Perform other operational duties as assigned

Qualifications
Qualifications & Experience: Required
Experience in banking back‑office or financial operations
Strong attention to detail and high accuracy in transaction processing
Solid computer skills, including proficiency in Microsoft Excel
Strong analytical, organizational, and problem‑solving skills
Ability to work independently and meet daily deliverables
Commitment to teamwork and collaboration
Availability to work shifts and statutory holidays if required

Preferred / Assets
Working knowledge of the AS400 system
Experience with cash, payments, or vault‑related operations

Additional Competencies
Proactive self‑starter with a continuous improvement mindset
Ability to challenge the status quo and drive positive change
Strong interpersonal skills and positive attitude
Commitment to diversity, inclusion, and employee engagement
Experience supporting global or multi‑site operations is an asset

Top 3 Skillset
1) Attention to Detail
2) Stakeholder Communication
3) Problem Solving

Experience:
2-5 years

Summary
If you are a detail-oriented professional with a passion for accuracy and a strong understanding of financial analysis, we encourage you to apply for this position. Join our team and contribute to the success of our global payment operations

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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