Assistant Reception Manager

Located in the heart of Old Quebec, the Clarendon Hotel is an iconic establishment renowned worldwide for its historical charm, elegance, and exceptional service quality.

YOUR ROLE
Under the supervision of the Reception Manager, you contribute to the daily management of operations and play a key role in the customer experience as well as the continuous training of the team.

RESPONSIBILITIES

• Supervise reception operations

• Continuously enhance the customer experience

• Manage delicate situations and complaints

• Train, mentor, and engage the team

• Fill in for reception staff as needed

• Substitute for the Manager in her absence.

• Ensure the smooth running of various reception tasks.

• All other tasks related to this position.

DESIRED PROFILE

• Have an aptitude for customer service, a polished appearance, and be friendly.

• Have good stress management skills and a sense of priorities.

• Have good sales skills and be able to work in a team.

• Master French and English both orally and in writing (any other languages are an asset).

• Experience in hospitality (2-3 years in supervision)

• Know how to operate a cash register and a point-of-sale terminal (POS).

• Know how to use a PMS booking software (Opera is an asset).

• Demonstrate honesty, discretion, and the ability to manage confidential information

• Leadership and decision-making ability

• Available evenings and weekends.