Director, Brokerage

Select how often (in days) to receive an alert:Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.What’s in it for you?At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.JOB SUMMARY
Accountable for the overall service level management for a designated base of industry-related clients, through the management of multiple client service teams and the regional support services department. Maintains positive employee relations and encourages synergies between the client service centre and the national release branch network.KEY DUTIES & RESPONSIBILITIES
Monitors and manages the level of service being provided to ensure that we are able to meet our clients’s expectations and needsEstablishes processes and systems aimed at developing and maintaining effective working relationships between the various units in the client service centreActs as liaison between service delivery teams and the release branch network in the resolution of work flow or any other problems that are preventing Livingston from delivering the desired level of efficiency and client serviceResolves operational conflicts and identifies opportunities for greater synergy between service delivery teams and release branch networkMaintains and promotes positive employee relationsDevelops evaluation systems that will enable us to effectively track the volumes and accuracy of work output to achieve measurable success with the client baseExamines and redesigns work flows, forms, office configurations and facilities to achieve maximum efficiency and reduce operating costsDesigns, develops and conducts studies aimed a work simplification, work efficiency and improved client service in the end to end processing environmentResponsible for establishing, developing and maintaining client relationshipsResponsible for managing client issues by developing action plans and monitoring progressWork in conjunction with Sales/Service personnel to identify deadlines and commitments with clientsResolves operational conflicts and identifies opportunities for greater synergy between the client service teams and release branch networkExamines the ebbs and peaks in the operating process and identifies creative and cost effective staffing solutions to the workflowManages all aspects of the service centre including, but not limited to:
managing expense budgetforecasting manpower requirementsconducting resource planningmonitoring key performance indicators for client service teams
resolving relationship issuesdeveloping leadership within the service centreResponsible for fostering the ongoing development within the service centre including problem solving, decision making, performance appraisals, training and development, etc.Plans and organizes all aspects of the operation for the client service teams and support functionsKNOWLEDGE & SKILLS
Fully conversant with all company policies/procedures related to Brokerage operationsExcellent oral and written communication skills, i.E. proficiency in the English languageExcellent analytical and organizational skillsAbility to use sound judgment and make factual decisionsAbility to maintain effectiveness while managing/balancing multiple tasksExcellent leadership skills with the ability to develop human capitalHandles stressful situations and a high volume of workService oriented giving high priority to customer satisfactionRequired to have excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of managementReflects a professional company imageOffice equipment/machinery used:Personal ComputerCommon business machinesWORK EXPERIENCE – MINIMUM REQUIRED
10 + years of progressive experienceEDUCATION
Required: Associates Degree or post-secondary education in Business or Global Trade/CommerceCERTIFICATIONS DESCRIPTION
COMPETENCIES
AccountabilityAgilityBusiness Acumen and Straight TalkCustomer First FocusInclusion and CollaborationLeading and DevelopingDiversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement.Livingston is an equal opportunity employer committed to an inclusive, respectful workplace. We welcome applications from people with disabilities and will accommodate needs throughout the hiring process. Please let us know if you require any accommodations when you apply.Vacancy Status: This posting is for an existing, currently available position.
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