Automotive Service Manager Lower Mainland
Applewood-Auto-Group
Lead automotive service operations in the Lower Mainland, BC, using team development and performance management to drive measurable results.Applewood Auto Group Ltd. seeks an experienced Service Manager for a franchised automotive dealership. This position leads Service Advisors, Technicians, and support staff while improving service revenue, profitability, productivity, workflow, and customer retention. Success requires strong communication, organization, problem-solving, and business acumen.Key Responsibilities:
Coach and mentor Service Advisors, Technicians, and support staffMaximize service revenue, profitability, productivity, and customer retentionOversee daily operations, workflow, warranty administration, and dealership processesApply policies and procedures consistently during employee relations mattersDrive CSI performance and resolve customer concerns effectivelyRequirements:
Minimum three years managing automotive service in franchised dealershipsProven success achieving financial and operational service targetsUnderstanding of dealership KPIs, warranty processes, and technician productivityAbility to resolve conflict and foster team engagementExcellent communication, organizational, and problem-solving skillsBring automotive leadership, operational discipline, and customer service expertise to Applewood Auto Group’s Lower Mainland dealership operations.
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Coach and mentor Service Advisors, Technicians, and support staffMaximize service revenue, profitability, productivity, and customer retentionOversee daily operations, workflow, warranty administration, and dealership processesApply policies and procedures consistently during employee relations mattersDrive CSI performance and resolve customer concerns effectivelyRequirements:
Minimum three years managing automotive service in franchised dealershipsProven success achieving financial and operational service targetsUnderstanding of dealership KPIs, warranty processes, and technician productivityAbility to resolve conflict and foster team engagementExcellent communication, organizational, and problem-solving skillsBring automotive leadership, operational discipline, and customer service expertise to Applewood Auto Group’s Lower Mainland dealership operations.
#J-18808-Ljbffr
Vacancy posted 41 minutes ago
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