Program Manager, Technology Ops

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game‑changing status. Our strategic initiatives, formulated through our customer‑obsession culture, deliver the technology they need to increase their velocity and impact. We are seeking a Tech Ops Program Manager to drive delivery of high‑impact initiatives across Corporate Engineering, IT, Privacy and Security. The ideal candidate is a strong executor who partners with technical teams, cross‑functional partners, and business leaders, manages program governance end‑to‑end, and ensures technical solutions connect to business outcomes.

Responsibilities:

• Execute end‑to‑end program delivery for technology initiatives such as IT infrastructure transformations (network engineering, systems engineering, identity management, and/or IT service management), financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), privacy compliance programs (GDPR, CCPA), and security implementations
• Support and contribute to strategic planning sessions and cross‑functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision‑making
• Coordinate cross‑functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Support enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Partner with finance and strategy teams to manage program budgets and track ROI

Experience:

• 4+ years leading enterprise technology program delivery, with demonstrated experience in people technology and HCM/HRIS systems (Workday, Greenhouse) and direct experience identifying and deploying AI solutions that measurably change how non‑technical teams work
• Ideal candidate also has experience supporting one of the following: M&A technology integrations, ERP implementations (Oracle Financials, Anaplan), CRM rollouts (Salesforce), IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and or IT service management), security tool deployments, or privacy compliance initiatives
• Experience executing full‑cycle technology transformations from design through implementation, change management, and operational handoff
• Strong executive communication skills with ability to support executive level communications and translate complex technical and regulatory requirements into business context
• Demonstrated experience managing technology vendors, and experience tracking and reporting on program budgets in partnership with finance stakeholders
• Track record coordinating cross‑functional teams across IT, Engineering, Security, Privacy, Finance, People, and data operations
• Business acumen with the ability to support planning discussions and contribute recommendations that align with key business partner needs
• Ability to understand strategic goals and translate them into tactical execution plans
• Support AI and automation initiatives by identifying opportunities to leverage AI for process optimization and continuous improvement

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a company‑funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under the company's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• The company is proud to support new parents with 18 weeks of paid time off, designed as a top‑up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and the company ride credits

The company is committed to creating an inclusive workforce that fosters belonging. The company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. The company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.

This role will be in‑office on a hybrid schedule - team members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. The company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the Toronto area is CAD $96,000 - CAD $120,000, not inclusive of potential equity offering, bonus or benefits.