Dental Clinic Operations Manager

Dental Clinic Operations Manager

Location: Victoria, BC (In-Person)

Compensation: $50.00 – $60.00 per hour

Position Type: Full-Time, Permanent

About Elements Dental

Elements Dental is one of Vancouver Island's most progressive and rapidly growing dental practices. We provide comprehensive Family, Holistic, Implant, Orthodontic, and Surgical Dentistry in a modern, state-of-the-art facility designed to support both exceptional patient care and an exceptional employee experience.

Over the past several years, our practice has experienced significant growth, and we are seeking an experienced operational leader to help guide the next chapter of our evolution.

This is an exciting opportunity for a proven dental operations professional who enjoys building systems, developing people, improving processes, and creating a workplace culture where employees and patients thrive.

The Opportunity

We are seeking an experienced Dental Clinic Operations Manager to provide operational leadership for our growing practice.

Working closely with the owner, finance manager and clinic team leads, you will be responsible for overseeing the day-to-day operations of the clinic, human resources, supporting team performance, improving systems and processes, enhancing patient experience, and helping build the leadership infrastructure necessary for a high-performing and sustainable practice.

This role is ideal for an experienced strong clinic and people leader who combines operational excellence with emotional intelligence, accountability, and a passion for creating exceptional patient and employee experiences.

Key ResponsibilitiesOperations Leadership

• Lead the daily operations of the clinic
• Ensure smooth and efficient patient flow
• Monitor operational performance and identify opportunities for improvement
• Coordinate clinic resources, staffing, and scheduling
• Develop and implement modernized operational systems and procedures

Human Resources Oversight

• Support recruitment and selection processes
• Participate in employee onboarding and orientation
• Support employee engagement and retention efforts
• Help implement HR systems and processes

Leadership & Team Development

• Provide day-to-day leadership and support to administrative and clinical teams.
• Foster a positive, respectful, accountable, and high-performing workplace culture.
• Coach team members and support professional development.
• Assist in identifying future leaders and developing internal talent.
• Facilitate regular team meetings and leadership meetings.
• Support implementation of clinic values and behavioural expectations.

Performance Management

• Oversee performance management processes.
• Conduct employee performance discussions and reviews.
• Address performance concerns in a timely and professional manner.
• Support implementation of coaching, corrective action, and accountability processes.
• Partner with external HR resources as needed on employee relations matters.

Change Management

• Lead operational improvements and change initiatives.
• Support implementation of new systems, processes, and technologies.
• Assist the clinic in adapting to growth and evolving business needs.
• Communicate change initiatives effectively and build team engagement.

Patient Experience

• Ensure exceptional patient service standards
• Resolve patient concerns professionally and effectively
• Monitor patient satisfaction and identify improvement opportunities
• Support implementation of patient communication strategies

Business Operations

• Analyze clinic performance metrics
• Monitor scheduling efficiency and productivity
• Support implementation of new systems and technologies
• Participate in strategic planning initiatives
• Help drive continuous improvement across the clinic

QualificationsRequired

• Minimum 5 years of leadership experience within a dental or healthcare environment
• Demonstrated experience leading teams of 20+ employees
• Experience managing multiple departments or functional teams
• Strong understanding of dental office operations
• Knowledge of dental insurance processes and fee guides
• Exceptional communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Experience managing competing priorities in a fast-paced environment

Preferred

• Experience leading a large dental practice (20+ employees)
• Experience with Power Practice or similar practice management software
• Experience implementing operational improvements and systems
• Experience participating in recruitment, interviewing, onboarding, performance management employee development, and retention initiatives
• CDA background or clinical dental experience is considered an asset but is not required

Leadership Competencies

We are looking for a leader who demonstrates:

• Accountability
• Emotional intelligence
• Integrity
• Strong communication skills
• Coaching and mentoring abilities
• Conflict resolution skills
• Change management capability
• Strategic thinking
• Adaptability and resilience

What We Offer

• Competitive compensation ($50 - $56 per hour)
• Extended health and vision benefits
• Dental benefits
• Paid time off
• On-site parking
• Professional development opportunities
• Modern, state-of-the-art clinic
• Supportive and collaborative team culture
• Opportunity to play a key leadership role in a growing organization

How to Apply

If you are a proven dental operations leader who is passionate about people, patient care, and building high-performing teams, we would love to hear from you.

• Please submit your resume and a brief cover letter outlining your experience and interest in the role.