SENIOR BUSINESS ANALYST LEAD TORONTO BUILDING

Job ID: 67639
Job Category: Policy, Planning & Research
Division & Section: Toronto Building, Tor Bldg Business Operations
Work Location: City Hall, 100 Queen Street West
Job Type & Duration: Full Time, 1 Permanent & 1 Temporary (12 Months)
Salary Range: $105,241.00 - 160,649.00
Shift Information: Monday to Friday, 35 Hours Per Week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 23-OCT-2026 – 6 NOV 2026

Job Summary:

To support and advance the Division's business transformation and modernization priorities, the Senior Business Analyst Lead will lead the development, management and maintenance of accurate, consistent, relevant and timely business intelligence and analytics to deliver actionable business insights, solve complex data and performance measurement issues, inform strategic planning, policy formulation, service delivery options, and evidence-based decision making.

Major Responsibilities:

Develops and implements detailed plans and recommends policies regarding program specific requirements.

Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.

Supervises, motivates and trains assigned staff.

Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.

Ensures that the program expenditures are controlled and maintained within approved budget limitations.

Leads and manages the development, implementation and sustainment of divisional business intelligence, data analytics, predictive analytics, performance measurement systems, and using same in strategic planning, policy formulation, recommending service delivery options, and evidence-based decision-making.

Develops and implements business intelligence and data management programs, and analytic capabilities to support key business and service delivery functions including, program integrity, audit, financial reporting, program evaluation, risk identification/mitigation, forecasting, staff development/training, and service improvement initiatives.

Develops and implements functional policies and programs that make major changes in overall business performance based on long-term needs

Designs and administers statistical and/or quantitative financial models in support of policy, process analysis and service improvements.

Provides leadership and expert advice to Toronto Building management on the division's business intelligence, performance measures, data-analytics, predictive analytics, and manages inclusion of same for divisional, city, provincial and other external reporting and benchmarking purposes.

Deals with confidential and sensitive information affecting Toronto Building operations, assets and resources.

Assists in addressing ongoing and emerging issues and priorities for the Division in a timely way to ensure delivery of services and special projects.

Provides leadership in fostering and instilling a culture of data analytics and continuous improvement throughout the Division.

Works closely with the Business Analysts in the division, providing guidance, advice, coaching and mentoring.

Conducts research, recommends, and implements new methodologies, technology, tools and solutions to support the division's business practices, address operational challenges and improve service delivery.

Monitors and evaluates divisional performance indicators, measures and continuous improvement activities.

Evaluates and makes recommendations on the effectiveness of business processes, technologies or methods for delivering business intelligence, data-analytics, predictive analytics and performance measures.

Serves as the Division's data steward, and leads the strategic collection, definition, assessment, and analysis of existing and new data sources.

Identifies service issues and gaps, recommends and supports continuous improvement.

Collects, analyzes, evaluates and interprets information/findings to develop recommendations for improvement to existing Divisional projects, policies, procedures and services and in the development of theories, concepts and objectives for new Divisional projects, policies and services.

Conducts research and analysis on topics involving collection of information from a variety of sources including other cities, other levels of government, agencies, technical associations/societies, and libraries and compiles data and transforms it for use by staff, the public, and other stakeholders.

Oversees quality assurance as it relates to business intelligence and performance measurement to identify procedural and training opportunities for improvement and develops the appropriate policy and training material to meet the Division's established standards and support continuous improvement.

Leads and manages Divisional working groups and committees for the development of new programs, services, and policies and procedures designed to support continuous improvement and meet established goals.

Represents Divisional interests and needs on a corporate level and participates in Service Area and Corporate projects related to business functions.

Prepares briefing notes, reports, and presentations to senior management supporting recommendations on various operational issues.

Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from other City divisions and stakeholders.

Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently deliver services.

Liaises with other City divisions, municipalities, provincial ministries, municipal benchmarking organizations, research and information organizations, external agencies and other stakeholders regarding business intelligence, data-analytics, and information sharing.

Leads and manages special projects as assigned.

Key Qualifications: 

Post-secondary education in business, public administration, computer science or other related discipline or an equivalent combination of education and experience.

Considerable experience leading business and system analysis projects (e.g., business transformational initiatives, service delivery reviews and software system implementations) with cross-functional teams using change management and project management methodologies.

Considerable experience in conducting program and business process reviews; and developing, implementing and supporting service improvements and initiatives.

Considerable experience conducting research and data analysis using business intelligence and reporting tools to develop comprehensive business cases, reports and recommendations that inform strategic planning, change initiatives, quality improvement and/or decision making.

Extensive experience facilitating small and large group meetings, training and working sessions.

Must possess or be able to obtain the following Ministry of Municipal Affairs & Housing Ontario Building Code qualification: Powers and Duties of a Chief Building Official (Legal).

Familiarity with relevant government legislation such as the Ontario Building Code Act, the Occupational Health & Safety Act, Municipal Freedom of Information & Protection of Privacy Act (MFIPPA) and Accessibility for Ontarians with Disability Act (AODA).

Strong proficiency in workflow, data collection and data modeling using spreadsheet, analytical tools and applications such as JIRA, Tableau, SharePoint, MS Office, Visio, AMANDA.

Excellent interpersonal, oral and written communication skills to solicit requirements, provide troubleshooting support and prepare technical documentation and reports on issues, risks and solutions to all levels of staff, management, councillors, the public and external contacts in person, by phone or in writing.

Strong facilitation, negotiation and persuasion skills to achieve consensus on business requirements.

Excellent organizational, prioritization and multi-tasking skills to manage a workload with competing demands and deadlines.

Excellent customer service skills, with the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone and in writing.

Ability to travel and work at various locations across the City based on operational needs.

Project Management, Business Analysis or Information Management certification, or demonstrated progress towards one of these is considered an asset.

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.