Assistant Facilities Manager

Assistant Facilities Manager – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Assistant Facilities Manager for our prestigious Omnicom account, you will be the operational backbone driving excellence across a dynamic corporate environment. This pivotal role positions you as the principal operational lead responsible for end‑to‑end delivery of integrated facilities management (FM) services in one of Toronto's most exciting Work Dynamics environments. You'll ensure business continuity, maintain operational excellence, support financial performance, and lead the on‑site operating model for a Fortune 500 global media and marketing powerhouse. This is more than facilities management—it's strategic partnership. You'll spearhead building operations while developing high‑performing teams, cultivating trusted relationships with C‑suite stakeholders, and championing JLL's commitment to sustainability, diversity, and innovation. If you're passionate about creating exceptional workplace experiences, leveraging technology to optimize building performance, and leading with purpose in a collaborative culture, this role offers the platform to make a significant impact in Canada's commercial real estate landscape.

What your day-to-day will look like:

• Execute comprehensive work order management using advanced CAFM systems (Nuvolo), ensuring completion rates meet SLA parameters while delivering expert customer service to C‑suite executives and senior stakeholders across the Omnicom portfolio
• Lead HSSE compliance and quality management activities, conducting assessments, completing mandatory training, reporting incidents, and ensuring adherence to JLL global standards to maintain a proactive health and safety culture on‑site
• Manage vendor relationships and performance, working with the Procurement Team to competitively bid service contracts, chase invoices to maintain Accounts Payable KPIs (Open POs, GRNV, UMLV), and support regional vendor rationalization programs
• Drive sustainability initiatives at the facility level, including energy management through BMS analysis, waste reduction and recycling program coordination, green cleaning protocol implementation, and documentation for certification renewals and compliance reporting
• Support P&L management and cost optimization by identifying and recording operational cost savings initiatives to meet the client's glidepath savings KPIs, while monitoring utility consumption patterns and working with suppliers to identify savings opportunities
• Foster team collaboration and continuous improvement by supporting appropriate staffing models, resource allocation, and professional development, while serving as the escalation point for complex service delivery challenges requiring swift resolution
• Coordinate emergency response and business continuity planning, maintain detailed compliance documentation for audit readiness, and support digital transformation initiatives including IoT implementation and smart building technologies

Required Qualifications:

• Progressive experience in corporate real estate services management with demonstrable expertise in Facilities Management, including proven track record managing complex, multi‑site service delivery operations
• Post‑secondary education in Business Administration, Engineering, Operations Management, or related field
• Solid financial acumen with hands‑on experience managing budgets, P&L oversight, and leading cost optimization programs in commercial real estate environments
• Strong HSSE knowledge with ability to execute assessments, maintain compliance with global safety standards, and champion a proactive health and safety culture on‑site
• Proven vendor management capabilities including contract negotiation, performance tracking, invoice management, and ability to maintain strong supplier relationships while driving accountability to SLAs
• Expert customer service skills with demonstrated ability to build trusted relationships with C‑suite executives and senior stakeholders, serving as a credible escalation point for complex issues
• Advanced proficiency with CAFM systems (Nuvolo preferred), Microsoft Office Suite, building automation systems, and energy management platforms

Preferred Qualifications:

• Knowledge of building automation systems (BMS), IoT technologies, smart building platforms, and digital transformation initiatives in facilities management
• Experience supporting sustainability frameworks, environmental certifications (LEED, BOMA BEST), and implementing energy reduction, waste diversion, and green building programs
• Familiarity with corporate relocations, renovations, space planning, and change management initiatives in occupied commercial environments
• Previous experience in media, advertising, creative industries, or corporate office environments with dynamic workplace requirements
• Exposure to global or multi‑regional facilities operations, with understanding of diverse regulatory and cultural requirements
• Demonstrated ability to influence without direct authority, working collaboratively across cross‑functional teams and matrix organizations
• Relevant professional certifications such as FMP (Facilities Management Professional), CFM (Certified Facility Manager), or PMP (Project Management Professional)

Location: On‑site, Toronto, Canada

Estimated compensation for this position: 60,000.00 – 65,000.00 CAD per year This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location: On‑site –Toronto, ON

Opening Type: Replacement

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About JLL

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.