Medical Secretary - Diabates and Endocrinology/ Medicine

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

You will provide a comprehensive secretarial and administrative service to Consultant(s) and their team(s).

You will act as a focal point for the provision of help and advice to staff members, patients, and professionals in relation to service enquiries, and coordinate the patient’s pathway.

The department delivers a full range of professional administrative, secretarial, and clerical services to support clinical staff in providing high-quality, efficient, and patient-centred care within Acute Services, in line with local and national standards.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• This is a permanent role working 36 hours per week
• These hours will be worked Monday to Friday
• This post will be based at Queen Elizabeth University Hospital

Key Responsibilities

We are looking to appoint a highly organised and proactive individual to provide comprehensive personal assistant and administrative support to Consultant(s) and their teams. In this role, you will play a key part in ensuring the smooth and efficient running of the service by undertaking a wide range of secretarial duties, including word processing, filing, audio-typing, photocopying, and the preparation of letters, medical reports and routine responses to support effective patient care.

You will be responsible for managing Consultant and team diaries, ensuring effective use of time and forward planning of commitments. A key part of your role will involve sorting, distributing and prioritising incoming mail, using your judgement to determine appropriate action, as well as handling telephone and face-to-face enquiries from staff, patients and carers in a professional and efficient manner.

You will coordinate patient journeys by arranging referrals to clinics and investigations, organising admissions, and managing waiting lists to ensure compliance with hospital waiting time targets. You will liaise closely with a variety of departments to ensure patient records are accurate and up to date, and support the organisation of clinic schedules and on-call rotas to maintain effective service delivery.

Additional duties include recording and preparing draft minutes of meetings when required, typing discharge summaries and clinic letters, and updating TCI lists via TrakCare in relation to patient admissions and transfers. You will also contribute to the continuous improvement of office and secretarial practices and provide cross cover across teams and sites where necessary.

The role also involves regular communication with Consultants regarding information required for external agencies, supporting Health and Safety within the office environment and providing mentoring and guidance to administrative colleagues.

You will demonstrate a strong commitment to NHS Scotland values, including care and compassion, dignity and respect, openness, honesty, responsibility, quality and teamwork, and you will act as a role model by promoting these principles in all aspects of your work. A sound understanding of confidentiality and data protection is essential, with strict adherence to GDPR and the Access to Health Records Act required at all times.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge of administrative and secretarial processes within a healthcare setting
• Understanding of patient pathways and NHS systems (e.g., TrakCare)
• Awareness of confidentiality, data protection, and relevant legislation
• Ability to apply NHS Scotland values and standards in daily work
• Skills in communication, organisation, and effective service delivery
• Experience or development in mentoring administrative staff
• Ongoing development of office and secretarial best practices

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:Marc Bruce - Admin and WL Manager on 0141 451 6115 or ***email_hidden***

Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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