Customer Service Representative

We are looking for a Customer Service Representative for our client who is a manufacturer, supplier and distributer of inks. If you are detail oriented and interested in learning all about the ink industry, this is the perfect role for you!

What you’ll do:

• First line of customer service for all customer inquiries and orders
• Effectively prioritize key tasks while managing a fast-paced work environment
• Enter orders provided by customers efficiently and accurately
• Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded
• Work with sales team to ensure accurate pricing
• Communicate and coordinate with mobile and off-site technicians to ensure orders are entered and shipped as required
• Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc.
• Enter consignment counts and billing as required
• Ensure invoicing is completed and dispatched to customers in a timely fashion
• Other duties as required

Qualifications:

• Motivated, self-starter with a sound work ethic
• Excellent customer service skills
• Strong computer skills
• Excellent communication skills are a must have
• Able to multi-task
• Proficient with Microsoft Office Suite
• Experience with SAP would be a benefit

Benefits:

• RRSP plan with company match 
• Extended healthcare benefits
• Dental care and vision care
• Life insurance
• On-site parking