Product Trainer Customer Education
Varicent
Deliver virtual product training at Varicent, translating SaaS concepts into practical learning experiences for customers worldwide. Customer Education drives adoption.As a Product Trainer, Customer Education, you will lead instructor-led programs, including Admin Enablement and product webinars. You will collaborate across Product, Support, Customer Success, and Education. The role combines facilitation, program design, customer advocacy, and learning strategy.Key Responsibilities:
Deliver virtual instructor-led training, webinars, and customer learning experiencesDevelop and improve customer enablement curricula with instructional designersTranslate complex product concepts into practical learning experiencesAnalyze feedback, effectiveness, and metrics to improve programsMentor facilitators and support instructional practice standardsRequirements:
Six-plus years in technical training or customer educationExperience facilitating virtual training for professional audiencesUnderstanding of enterprise software, SaaS, analytics, or incentive systemsKnowledge of adult learning and instructional design principlesExperience with Zoom, Docebo, Zuddl, Kahoot, or similar platformsBring product knowledge, facilitation, learning design, and stakeholder management to Varicent’s customer education programs and outcomes.
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Deliver virtual instructor-led training, webinars, and customer learning experiencesDevelop and improve customer enablement curricula with instructional designersTranslate complex product concepts into practical learning experiencesAnalyze feedback, effectiveness, and metrics to improve programsMentor facilitators and support instructional practice standardsRequirements:
Six-plus years in technical training or customer educationExperience facilitating virtual training for professional audiencesUnderstanding of enterprise software, SaaS, analytics, or incentive systemsKnowledge of adult learning and instructional design principlesExperience with Zoom, Docebo, Zuddl, Kahoot, or similar platformsBring product knowledge, facilitation, learning design, and stakeholder management to Varicent’s customer education programs and outcomes.
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L'offre d'emploi a été publiée il y a 1 heure
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