Client Benefit Administration Training Officer

Job Responsibility:

Client Administration Training Officer, MyBenetech

NexgenRx ™ is a publicly traded company, established in 2003, to answer the increasing demand for an alternative to life insurance companies, the traditional providers of drug, dental and extended health care benefits. The NexgenRx™ solution provides flexible, accessible full benefit administration enabling plan sponsors to better control costs and improve health outcomes for employees and their families by using leading edge communications and processing technology. As part of the NXG Group of Companies, MyBenetech focusses on group benefits administration software technology and is responsible for managing the software portal used by Third Party Administrators, insurers and brokers.

NXG is a fast paced and exciting place to work with opportunities to use and develop skills and talents and we are growing! MyBenetech is currently looking for a Client Administration Training Officer to join the team.

Overview:

In this full-time role, the Client Administration Training Officer instructs, supports and documents the training of administrators with the daily, weekly, and monthly system operations and reports required of various client benefit plans. The Client Administration Training Officer also assists administrators on how to efficiently use the benefits system, supporting them as a back-office administrator.

The ideal candidate will have 5 or more years of benefits administration experience , direct client experience, worked with and understand TPA plans and have an affinity for systems. Note that only those with this experience will be considered.

Job Responsibilities

Daily accountabilities include instructing and supporting administrators on:

• Setting up new client accounts and new benefit offerings for clients; on-boarding of new locations and members; assigning security admin access.
• Monthly bill runs and client month-end processing: preparation of checklists, completing accounting balance sheets, preliminary client reports and letters, managing database allocation files and notifications to clients regarding pre and post-closing of month-end as well as monthly invoicing of client groups.
• Processing client renewal rate changes, client amendments and/or client terminations and updating client benefit plans.
• Assisting client administrators as needed including data entry logistics to ensure their desired outcomes are achieved
• Policy booklet uploads
• Updating client files with additional new benefits to existing client group plans. i.e. Health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accidental plans, flexible spending plan, retirement plans benefits, etc.;
• Resolving issues for clients, in general.

Qualifications & Skills

• Knowledge of Group Benefits and Plan Administration (5+ years)
• Knowledge of Vital Objects is essential.
• Must have excellent verbal and written communication skills in English
• GBA or CEBS certification would be an asset
• Basic Understanding of i-benefits an asset.
• Knowledge of hourly banking, union benefit offerings
• Experienced in Microsoft Excel and Word; good keyboarding skills
• Abilities with systems; quick learner and strong facility in understanding systems
• Excellent customer service skills; professional demeanor and able to maintain self-composure when working with clients in a challenging situation
• Effective problem-solver; focus on practical and effective solutions
• Must be detail oriented, analytical and work well as an individual contributor and a team player
• Experienced in Microsoft Office, especially proficient in Excel and Word
• Other required skills include strong organizational abilities, able to multi-task
• A self-leader with demonstrated initiative and eager to learn and grow in the role.

While we appreciate all applicants, only those considered for an interview will be contacted. Accommodation for job applicants with disabilities is available on request.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Wellness program

Schedule:

• Monday to Friday

Experience:

• Benefit Administration: 5 years (required)
• Vital Objects: 1 year (required)
• iBenefits: 1 year (preferred)

Work Location: Remote