Technical Support Team Lead Calgary

Circle Cardiovascular Imaging

Lead technical support from Circle’s Calgary corporate office, combining customer escalation expertise with hands-on ticket management and coaching.As Team Lead, Technical Solutions and Support, you will guide frontline operations for Circle’s cardiovascular imaging products. Your work includes remote troubleshooting, ticket prioritization, workforce planning, and escalation coordination. You will remain an active contributor while supporting Customer Support team members and communicating with customers.Key Responsibilities:
Resolve or escalate complex technical and customer situationsProvide remote support and manage individual ticket backlogsCoach specialists on troubleshooting, communication, and proceduresMonitor queues, workload distribution, and support coverageCoordinate Tier 2 escalations with engineering and product teamsRequirements:
Five to eight years in technical support or related functionsLeadership, collaboration, and customer communication skillsUnderstanding of LAN, WAN, switching, routing, and firewallsExperience with ticket systems, queues, workflows, and dashboardsComputer Science degree or equivalent real-world experienceBring technical troubleshooting, escalation leadership, and ticket operations expertise to Circle’s Calgary-based cardiovascular imaging support team.
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