Account Director

WHO ARE WE?
Company Description
WHO ARE WE?
Dexterra Group
is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. That’s something we’re truly proud of,
Work That Matters, People Who Care .Job Description
WHAT’S THE JOB?
Account Director,
you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for the faculty, staff, and visitors—while advancing your leadership career with Dexterra.Key Responsibilities
Lead revenue growth and ensure profitability for assigned accountsBuild and maintain strong client relationships through excellent service deliveryProvide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.Manage, mentor, and inspire on-site teams to achieve performance goalsIdentify and pursue new business opportunities to drive account growthConduct regular site visits and quality audits to ensure adherence to service and compliance standards.Oversee resource planning, scheduling, and workforce optimizationRecruit, onboard, and train team members to support operational successEnsure compliance with safety standards and quality assurance protocolsDrive client satisfaction and long-term account retentionQualifications
Minimum of 2 years of management experience and directing a team in facility services or related fieldExperience in housekeeping at hotels or campsProficiency in Microsoft Office 365 and other software applicationsAbility to effectively use hand-held computer technologyProven experience in recruiting, training, retaining and managing employee performance, including progressive disciplineStrong communication skills with the ability to interact professionally with clients at all levelsAbility to maintain excellent relations with People – employees, client and customersFamiliar with health, safety and environmental management systemsA clear criminal record check is required for this role.WHAT’S IN IT FOR YOU?
Be part of an industry that's more important than ever!Career advancement opportunities.Whereas other companies are downsizing, we are growing!Be #1 on day 1 by joining an industry leader.Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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