Ai Support Systems Product Owner
MRI Software
Turn AI-assisted support concepts into working products at MRI Software, using Claude Code, Agentforce, and Salesforce Service Cloud directly.As Product Owner for Client and Digital Support, you will build rather than only specify solutions. You will shape AI-assisted deflection, self-service, knowledge, and case management across the support stack. This individual contributor role carries high ownership and direct collaboration with support leaders.Key Responsibilities:
Prototype and ship working support functionality in daysUse Claude Code and AI development platforms responsiblyBuild and tune agentic support and deflection capabilitiesDefine reporting for deflection, resolution, CSAT, and agent effortPartner with Support, Engineering, IT, Enablement, and business teamsRequirements:
Demonstrated experience shipping code with Claude CodeHands-on Salesforce Service Cloud solution design experienceExperience implementing Agentforce, Einstein, or comparable AI agents preferredAbility to verify AI-produced work thoroughly before client releaseComfort working independently amid ambiguity and ownershipBring practical AI development, Salesforce expertise, and rigorous verification to MRI Software’s client support products.
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Prototype and ship working support functionality in daysUse Claude Code and AI development platforms responsiblyBuild and tune agentic support and deflection capabilitiesDefine reporting for deflection, resolution, CSAT, and agent effortPartner with Support, Engineering, IT, Enablement, and business teamsRequirements:
Demonstrated experience shipping code with Claude CodeHands-on Salesforce Service Cloud solution design experienceExperience implementing Agentforce, Einstein, or comparable AI agents preferredAbility to verify AI-produced work thoroughly before client releaseComfort working independently amid ambiguity and ownershipBring practical AI development, Salesforce expertise, and rigorous verification to MRI Software’s client support products.
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Vacancy posted 1 hour ago
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