Service Writer

Grow with us, and have a part in making Huron Tractor the "Right Choice" for our Customers!

Huron Tractor is one of John Deere's largest partners in Canada, with eleven locations servicing Southern Ontario.

We're proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Job Responsibilities

The Service Writer is the first point of contact for service-related inquiries at the Hyde Park location. Reporting to the Service Manager, this position provides customer service and administrative support to help ensure the Service Department operates efficiently. The successful candidate will coordinate service appointments, maintain accurate work orders and customer records, support departmental billing and payroll processes, and communicate regularly with customers, technicians, and other departments.

Key Responsibilities:

• Respond to phone and in-person inquiries regarding service appointments, equipment pickup and delivery, and repair status.
• Direct specialized or escalated customer inquiries to the Service Manager.
• Assist customers with equipment drop-offs and pickups. • Follow up with customers regarding repair work.
• Make outbound calls related to:
  • Special service campaigns
  • End-of-warranty inspections
  • PIP and update requirements
  • Sno to Mow changeovers
  • Tune & Trim services
  • ASI inspections
• Ensure customer email addresses and contact information are complete and current.
• Open work orders for scheduled equipment and advise the Service Manager and Back Parts Counter Advisor of known parts requirements.
• Monitor work orders through completion, customer payment, and closing.
• Open, coordinate, and bill trucking requests.
• Maintain organized Service Department records and paperwork.
• Prepare delivery packages for new equipment.
• Oversee the receipt of incoming new equipment and transferred equipment, adding notes and documentation as required. 

Skills and Qualifications

• A diploma in Business or Marketing or equivalent experience
• 2-3 years of experience in a sales advisor/service role
• Experience with and/or knowledge of agriculture and turf equipment 
• Basic knowledge of accounting practices
• General understanding of mechanical/technical terms
• Proficiency with standard computer applications, including Microsoft Office, Excel, email, and internet based systems.
• Collaborative and team-oriented approach.
• Strong organizational skills and attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver license
• Ability to work on a Saturday rotation, as well as extended hours during seasonal demands

Wage Range

• $52,000 - $58,000 per year
• The posted range reflects the skills and qualifications listed above
• Candidates with more or less experience, education or knowledge may be considered at a point outside the range

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.

• Great training opportunities through John Deere, as well as internal training
• Competitive compensation
• RRSP's and extended benefits
• Employee Discounts
• Future Growth Opportunities
• Excellent team environments with a Social Committee that plans great events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• On-site parking
• Paid time off