Mortgage Services Office Assistant

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Office Assistant provides administrative support to all departments within Mortgage Services while maintaining the office environment by fulfilling banking, stocking inventory and various tasks set out.

The core parts of your role would be to:

• On a daily basis, the incumbent will be responsible for all the general filing/scanning for the Mortgage Services departments (15%).
• On a daily basis, the incumbent will distribute incoming mail between departments (25%).
• On a daily basis, the incumbent will pick up cheques every morning from TD bank for HELOC and bring the daily banking to TD for the department on a timely manner (few times a day). The incumbent must ensure all cheques that are logged are accounted for and distribute them accordingly (35%).
• On a monthly basis, the incumbent will assist each departments with any “special projects” (file copying, preparing letters for clients, internal moves, stuffing envelopes for departments) and any other job assigned by management (25%).

Let's Talk About You!

• This is an entry level position
• The ideal candidate must posses a high school diploma or equivalent (GED)
• Knowledge of Word and Excel are required
• Ability to work under pressure and multi-task
• Highly organized with business maturity, discretion, enthusiasm and a positive attitude
• Ability to follow directions

Job Complexities / Thinking Challenges

• This position is responsible for a variety of multitasking and having the patience to deal with individuals throughout the department/company.
• The incumbent will be required to have knowledge and understanding about all departments’ processes and procedures.

#LI-Hybrid

What we offer [For full-time permanent roles]

Competitive discretionary bonus 

✨ Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days 

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON .

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!