mailroom and digital mail services manager.

The Mailroom & Digital Mail Services Manager leads all mailroom, courier, and digital mail operations, ensuring efficient, secure, and cost-effective service delivery. This role focuses on operational excellence, vendor and budget management, and continuous process improvement while delivering strong internal customer service.

Location: Markham, On (onsite)
Payrate: $30 per hour
Full time hours on a 2 month contract (Strong potential of extension)

Advantages
• Gain experience working for a well-known insurance company
• Earn a rate of $30 per hour
• Full time hours on a 2 month contract
• Strong potential of extension

Responsibilities
Oversee daily mailroom, courier, and digital mail operations
Drive service improvements and increase first-time resolution
Manage vendors and ensure SLA performance
Control expenses and manage budget vs. plan
Track performance using data, reporting, and Excel analysis
Ensure compliance with security, privacy, and risk standards
Lead process improvements and digital transformation initiatives
Maintain and update procedures and documentation
Collaborate with leaders and business units

Support sustainability and community initiatives

Qualifications
Qualifications

3–5+ years in mailroom, logistics, or operations
Leadership or supervisory experience preferred
Experience managing vendors and budgets
Knowledge of digital mail systems is an asset

Skills

Strong leadership and communication
Advanced Excel and reporting skills
Process improvement and problem-solving
Budget and cost management
High attention to detail and compliance
Strong technical/system knowledge

Key Competencies

Customer-focused
Results-driven
Analytical mindset
Continuous improvement

Summary
Are you interested in the Mailroom & Digital Mail Services Manager position in Markham? Apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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