Customer Service Representative

About Umicore

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About Jewellery & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine jewellery, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these materials we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

What You Will Be Doing

• Daily support for customers in providing them with current pricing, quotes, entering and processing orders.
• Provide administrative support such as handling incoming inquiries, invoicing, filing, and mail
• Inform customers of new products, services promotions and upcoming events
• Register new customer by opening accounts
• Maintains customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Other duties as assigned

Who We Are Looking For

• College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
• Excellent verbal and written communication skills in English
• Advanced computer skills (Outlook, MS Office)
• Attention to detail
• This is a replacement position due to a recent vacancy
• Hourly rate for this position is $20 an hour
• We do not use artifical intelligence to screen candidates.

What We Offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

If my expertise can contribute to fine jewellery,

IMAGINE WHAT YOU COULD DO