Tax Support Agents

Reuters

Ottawa, ON

# Tax Support AgentsApply: Remote: Canada, Montreal, Quebec: Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): JREQ205057**ENGLISH VERSION FOLLOWS** **Titre : Agents au soutien fiscal - postes contractuels / Télétravail**Vous êtes passionné(e) par la possibilité d'apporter votre expérience en matière de soutien fiscal à une entreprise de classe mondiale, avec des possibilités de croissance de carrière illimitées ? Thomson Reuters est à la recherche d'**agents de soutien fiscal** motivé. Il s'agit d'une équipe mondiale bien établie, qui soutient nos produits fiscaux de pointe afin d'offrir une expérience client de premier ordre. Le candidat idéal possède à la fois des compétences en résolution de problèmes ainsi que des bonnes aptitudes à la communication **en anglais et/ou en français** une partie de notre clientèle étant à l'extérieur du Québec.**À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez :· Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs· Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.· Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.· Enregistrer les commandes des clients désireux d’acheter nos produits.· Participer au contrôle de qualité de nos logiciels.· Rédiger des réponses type dans le cadre de foires aux questions (FAQ).· Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur**À propos de vous**Vous êtes fait pour le rôle d'**Agent de Soutien fiscal** si votre expérience professionnelle inclut :· Solides connaissances en fiscalité.· Savoir travailler en équipe, et être polyvalent.· Grandes capacités d’organisation, et de gestion des priorités.· Faire preuve d’efficacité même sous pression.· Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.· Proposer des solutions innovantes pour résoudre les problèmes.· Adaptabilité professionnelle. · Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.· Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.· Expérience pertinente dans le domaine du service à la clientèle.· Baccalauréat, ou expérience équivalente.**Atouts :**· Diplôme universitaire en fiscalité, comptabilité, finance, gestion.· Diplôme du cours d'impôt de H&R Block· Intérêt pour la fiscalité.· Connaissances en matière d’impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).**Quels sont les avantages pour vous ?**Vous rejoindrez notre culture inclusive de talent de classe mondiale, où nous nous engageons à votre croissance personnelle et professionnelle à travers :· **Bien-être :** Régimes d'avantages sociaux complets ; avantages flexibles et favorables à l'équilibre entre vie professionnelle et vie privée : vacances flexibles, deux jours de congé pour la santé mentale à l'échelle de l'entreprise ; travail de n'importe où jusqu'à un total de 8 semaines par an, 4 de ces semaines pouvant être à l'étranger et les autres au pays, abonnement à l'application Headspace ; programme de retraite, d'épargne, de remboursement des frais de scolarité et de motivation des employés ; ressources pour le bien-être mental, physique et financier.· **Culture :** Une réputation mondialement reconnue et primée en matière d'égalité, de diversité et d'inclusion, de flexibilité, d'équilibre entre vie professionnelle et vie privée, et bien plus encore.· **Formation et développement :** Accès à LinkedIn Learning ; Talent Marketplace interne avec des opportunités de travailler sur des projets inter-entreprise ; Ten Thousand Coffees Thomson Reuters café de réseautage.· **Impact social :** Huit groupes de ressources d'entreprise dirigés par les employés; deux journées de bénévolat rémunérées par an ; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.· **Un travail axé sur les objectifs :** Nous avons un super pouvoir dont nous n'avons jamais parlé avec autant de fierté que nous le devrions : nous sommes l'une des seules entreprises de la planète à aider ses clients à rechercher la justice, la vérité et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons à faire respecter l'État de droit, à faire tourner les rouages du commerce, à arrêter les mauvais joueurs, à rapporter les faits et à fournir de l’information fiable et impartiale à des utilisateurs du monde entier.**-------------------------------------------------------------------------------------------****Job Description** **Tax Support Agents, Contract - Fully Remote**Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated **Tax Support Agent**. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in **English and/ or French**. **Key Responsibilities**In this opportunity as **Tax Support Agent**, you will:· Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers· Apply active listening skills to diffuse a potentially tense customer interaction.· Apply company policy and procedures to resolve routine customer issues.· Log orders from customers who would like to purchase our products.· Participate in software quality control testing.· Write standard answers for frequently asked questions (FAQ).· Determine recurrent issues coming from our different clients and inform the supervisor. **Required Qualifications**You’re a fit for the role of **Tax Support Agent** if your background includes:· Good knowledge of income tax.· Demonstrated ability to work collaboratively and cross-functionally. · Strong time management skills and ability to manage multiple priorities.· Ability to perform well under pressure.· Good communication (verbal & written).· Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.· Team player with a flexible attitude and approach.· Customer service orientation and experience, with proven success in customer support and relationship management.· Willingness to learn additional products and services as needed to meet client demand.· Minimum of 1 year of relevant work experience in customer service.· Bachelor’s Degree or equivalent experience.**Assets**· University degree in taxation or related field (accounting, finance, administration). · H & R Block tax course graduate.· Good knowledge of the accounting cycle and/or experience in an accounting office.· Interest for taxation.· Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646). **Preferred Qualifications** #LI-D2E**What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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