Payroll Tax Support Specialist Workday

Workday payroll support and U.S. tax knowledge define this remote-first specialist position. Provide accurate employee assistance across a consolidated multi-state operation.

Opensity Solutions seeks a Payroll Tax Support Specialist reporting to the Payroll Tax & Operations Manager. You will serve 5,000–10,000 employees through Workday, owning the payroll mailbox and resolving tier-one cases. The position emphasizes written English, empathy, discretion, and consistent overlap with U.S. business hours.

Key Responsibilities:

• Monitor payroll mailbox and ticketing portal within SLA requirements
• Resolve pay, deduction, tax, and direct-deposit cases
• Produce pay statements, W-2 reprints, and VOE requests
• Escalate complex tax and processing issues with context
• Support bi-weekly payroll and inquiry spikes

Requirements:

• Three-plus years in payroll, HR shared services, or employee support
• Beginner-to-intermediate U.S. tax compliance knowledge
• Knowledge of gross-to-net payroll, taxes, and deductions
• Workday and ticketing or case-tool experience preferred
• Fluent English and U.S. business-hours overlap

Apply payroll expertise, Workday familiarity, and empathetic communication to accurate multi-state employee support at Opensity Solutions.