Service Manager

About Avenir Energy Ltd. 
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

• Incentive Programs: Quarterly performance-based rewards for both individual and company achievements. 

Position Summary
Working in conjunction with other members of the management team, the Service Manager is responsible for overseeing the daily operations of Avenir Energy across the Atlantic Provinces with the goal of ensuring safe, efficient, and reliable service for our customers. This role provides leadership, scheduling, coaching, and support to front line staff while ensuring compliance with safety standards, regulatory requirements, and company policies. The Operations Manager plays a key role in customer satisfaction, operational excellence, and supporting the overall success of the region.
This position supports operations across parts of Atlantic Canada and requires regular travel between branches and field locations throughout Nova Scotia, New Brunswick, and Prince Edward Island.

Key Responsibilities
Leadership & Team Management

• Provide day-to-day leadership and support to the front line team, fostering a positive and safety-focused work environment.
• Manage staff scheduling, vacation planning, and route adjustments to meet customer demands.
• Conduct regular performance conversations, ride-alongs, coaching sessions, and training to support continuous improvement.
• Participate in hiring, onboarding, and development of new staff.

Operational Management

• Oversee daily operations to ensure timely and accurate service to our customers.
• Review, approve, and monitor delivery logs, route efficiencies, fuel usage, and customer service levels.
• Work closely with dispatch, customer service, and service teams to resolve operational challenges.
• Ensure vehicle readiness—reporting maintenance needs, coordinating inspections, and ensuring compliance with fleet standards.
• Travel regularly to branch locations across Atlantic Canada to support operational consistency, staff engagement, safety initiatives, and business needs.

Safety & Compliance

• Promote a strong safety culture and enforce safe work practices at all times.
• Conduct safety meetings, toolbox talks, and support incident investigations when required.
• Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies.
• Monitor staff qualifications, certifications, and training requirements.

Customer Service & Relationship Building

• Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues.
• Work with the branch team to maintain high customer satisfaction and operational reliability.
• Provide guidance to staff on customer interactions and professional conduct.

Reporting & Administration

• Track and report on key operational metrics such as delivery volumes, productivity, overtime, and route performance.
• Maintain accurate documentation of staff certifications, training, and investigations.
• Participate in budgeting discussions, forecasting, and operational planning.

Required Qualifications

• 3–5 years of experience in transportation, delivery operations, HVAC service or logistics management (energy or propane industry experience is an asset).
• Strong leadership skills with experience managing or supervising frontline staff.
• Solid understanding of safety regulations, TDG requirements, and fleet operations.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced environment and adapt to changing operational needs.
• Proficiency with computer applications.
• Gasfitter 1 certification 
• Valid driver’s license and ability to travel frequently throughout Atlantic Canada, including overnight travel as required.

Preferred Qualifications
Strong People Leadership: Proven ability to coach, mentor, and support a team while fostering a positive and accountable work culture.
Operational Decision-Making: Ability to assess situations quickly, prioritize effectively, and make sound, safety-focused decisions under pressure.
Communication Excellence: Clear, confident communication skills to ensure alignment across drivers, dispatch, service teams, and customers.
Performance Management: Experience setting expectations, monitoring KPIs, providing constructive feedback, and supporting continuous improvement.

Working Conditions

• On-site at the branch with frequent field interaction and occasional ride-alongs.
• Regular travel throughout Nova Scotia, New Brunswick, and Prince Edward Island is required to support multiple branch locations and operational needs.
• Must be able to respond to operational demands, including during peak winter months.
• After-hours availability for on-call schedule and some may be required for emergencies.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.  By applying for a position with Avenir Energy, you understand that  we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that  offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete.  We thank you for your interest. Only candidates selected for an interview will be contacted.