Hybrid IT Production Support Analyst Role

CACEIS-Gruppe

CACEIS is hiring an IT Production Support Analyst in a hybrid model, focusing on optimizing support operations. Influence technical efficiency across asset servicing functions and business areas. The role of the IT Production Support Analyst is central to CACEIS, involving support for operations across multiple business areas. Collaborate closely with both business units and IT teams to handle functional issues and stabilize production environments. Your insight will help in maintaining service quality and operational efficiency. Key Responsibilities:

Support and troubleshoot system functional issues
Address technical incidents in collaboration with infrastructure teams
Monitor system performance and recommend fixes
Conduct application testing in operational areas
Maintain open communication with internal teams and users

Requirements:

Degree in IT, engineering, or finance-related fields
3-5 years’ experience in IT service management
Strong understanding of SQL and incident management processes
Excellent analytical and problem-solving skills
Effective communication and cross-team collaboration abilities

Utilize your IT capabilities to enhance CACEIS’s operations and assist in maintaining high-quality service. #J-18808-Ljbffr

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Vacancy posted 13 hours ago

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