Open app

How to become a Steward

A skilled steward requires outstanding interpersonal abilities, strong organizational skills, and the drive to deliver exceptional service. Success in this role entails flexibility, attention to detail, and a passion for ensuring customer satisfaction while maintaining a high level of professionalism.

Hard skills:

  1. Customer Service Oriented - Ability to provide excellent customer service to guests and colleagues
  2. Interpersonal Interaction - Ability to effectively interact with diverse individuals
  3. Multi-Tasking - Capability to manage multiple tasks simultaneously
  4. Organizational Skills - Capacity to prioritize tasks and maintain order
  5. Problem Solving - Ability to troubleshoot and quickly resolve any issues
  6. Food Sanitation - Knowledge of food safety standards and practices
  7. Alcohol Service - Understanding of responsible alcohol service policies
  8. Cash Handling - Proficiency in handling cash transactions and balancing registers

Soft skills:

  1. Interpersonal Communication - Ability to effectively communicate with guests and other staff members
  2. Adaptability - Capacity to quickly adjust to changing demands
  3. Customer Service Orientation - Attitude of service-mindedness and responsiveness toward customer needs
  4. Organizational Skills - Proficiency in planning, organizing and prioritizing tasks
  5. Problem-Solving - Capacity to identify potential issues and develop effective solutions
  6. Teamwork - Proficiency in working cooperatively and collaboratively with colleagues
  7. Time Management - Skill in managing time to accomplish tasks efficiently
  8. Conflict Resolution - Ability to identify and resolve disagreements in a respectful manner