Supply Chain and Logistics Manager

Our clients complex supply and logistics operations are rapidly scaling. To support this growth they are hiring a Manager Supply Chain & Logistics. In this role you will oversee a logistics and supply support team driving operational excellence process efficiency and scalable systems that keep pace with increasing customer demand. You will partner closely with implementation teams customer support teams and cross-functional stakeholders to ensure products are delivered seamlessly efficiently and on schedule.
This is a full-time hybrid role working on site Tuesdays and Thursdays in Kanata Ottawa.
This is an opportunity for someone who thrives in high-growth environments is passionate about supply chain optimization and enjoys building structure and process within evolving operations. You will be trusted to develop people strengthen internal and external collaboration and make a visible impact on compliance quality and performance.
If you are seeking to expand your impact and influence this is a role that offers broad ownership across supply chain logistics and order management in a hardware-centric environment. It is the chance to work close to the business with direct exposure to senior leadership and the opportunity to shape how forecasting inventory planning and performance measurement evolve as the organization scales.
You will manage mentor and support the supply and logistics team ensuring alignment accountability and engagement. You will set priorities and performance expectations build a culture of transparency and collaboration and support continuous improvement through coaching development and the provision of tools and systems that enable the team to operate at its best.
Oversee supply chain and order management. You will manage end-to-end inventory control demand forecasting supplier relationships and order management processes. This includes improving forecasting accuracy in a variable demand environment strengthening inventory planning and MRP practices and ensuring order management flows smoothly across CRM and ERP systems. You will anticipate and mitigate supply chain risks while balancing cost efficiency and service levels.
You will ensure adherence to customs import/export regulatory health safety and internal security standards across North America EMEA and other international markets. Measure performance and optimize operations. You will lead the ongoing optimization of supply chain logistics and third-party operations across North America and Europe and an HQ-based specialist. You will track and analyze performance metrics across forecasting inventory order management and delivery execution and use data insights to implement improvements that scale with organizational growth.
You will partner closely with implementation and customer support leadership and their teams and the post-installation function to improve planning communication and execution. You will ensure clarity of roles accountability and alignment across all operational functions while driving continuous improvement initiatives and scalable system enhancements.
Drive systems and process improvement. You will support the design and refinement of systems and processes that enable reliable order management supplier coordination and inventory control. This includes identifying automation opportunities optimizing workflows across ERP and CRM platforms and ensuring processes evolve in step with growth and operational complexity.
You have progressive experience in supply chain logistics fulfillment or order management ideally within hardware or technology-enabled environments. You have led or supported change initiatives and understand how to improve processes implement controls and manage KPIs effectively. Experience building or refining systems in scaling organizations is strongly valued. Exposure to Lean or Six Sigma is considered an asset.
The technical skills. You are proficient with ERP systems (NetSuite preferred) Excel and operational analytics tools. Experience with Salesforce or other CRM platforms is an asset as is an interest in automation and technology-enabled process improvement.
You have professional and flexible communication skills able to adapt your messaging to fit your audience. You can build trust and credibility across teams and levels partnering effectively with deployment field operations and leadership.
The successful completion of a Criminal Records Check.
Willingness to comply with security policies and standards.

Salary band: $110-120k CAD and 2000 equity options.
A virtual interview with a Talent Advisor discussing your interest in the role and your experience. The conversation will be recorded using BrightHire an AI-powered video interview tool. An interview with the Senior Director Operations. An in-person panel interview with Senior Director Operations and other senior leaders. Should you require accommodation in any aspect of the selection process please contact us at emailprotected and we will be happy to help.
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