Call Center - Service Consultant

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!

Job summary The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers" needs and expectations regarding auto service maintenance and repairs.

Benefits:

An amazingly friendly team

Continued career opportunities

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working environment

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Working for an employer that"s involved in the community

Working for a locally owned business

And much more!!

Responsibilities:

Greet, assist and thank customers in a friendly manner, over the phone and in person.

Offer professional and knowledgeable advice to build customer trust and loyalty.

Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.

Prepare work orders and review the estimated costs with the customers.

Manage customers" expectations of when their vehicle will be ready.

Act as a liaison between customers and Service Centre employees.

Schedule service appointments.

Ensure compliance with Health and Safety regulations.

Requirements / Skills

Knowledge of automotive mechanic

Ability to work shifts (days, evenings, week-ends and holidays)

Approachable

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching

Ability to find solutions to problems, adapt and cope with challenging situations and make decisions

Strong communication and interpersonal skills

Strong computer skills

Ability to plan, organize, delegate and follow-up on daily tasks

Valid driver"s licence for province of employment

Good working knowledge of COSTAR (asset)

Experience in a similar role (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Salary: $20- $25 Per Hour

Vacancy Type: New

Job Type :

fulltime

High-School or Equivalent