Account Manager Grocery

REVOPS ACCOUNT MANAGER MISSION You are the connective tissue between Everbrave’s clients, their revenue systems, and our delivery team. As RevOps Account Manager, you own the success of HubSpot-centric client engagements from onboarding through adoption, optimization, and expansion.

While HubSpot is our primary CRM platform as a Platinum Partner, this role is first and foremost a Revenue Operations and Business Technology Leader – responsible for designing scalable systems that align sales, marketing, service, and data to drive measurable growth.

Your mandate is to translate business goals into scalable revenue architecture while protecting Everbrave’s margin, utilization, and long-term account value. This is a senior, client-facing role that blends strategy, systems thinking, and hands-on execution. You lead complex implementations without becoming the bottleneck and ensure HubSpot delivers measurable business outcomes.

Clients understand why their systems are built the way they are and trust the architecture supporting their revenue operations. Onboardings reach value faster, implementations remain clean and scalable, and teams across marketing, sales, and service use HubSpot consistently and correctly to make better decisions. Internally, the Growth Team executes with clarity and confidence, delivery is more predictable, and senior leaders are no longer the default escalation point for complex RevOps decisions. You bring expertise in CRM and business technology ecosystems. HubSpot experience is essential, but broader exposure to platforms such as Salesforce, ERPs, marketing automation tools, BI/reporting systems, or integration middleware is highly valued.
You bring strong business and commercial acumen . You connect technical architecture directly to business outcomes, margin protection, and long-term scalability.
You take ownership within defined guardrails and thrive in collaborative environments, working closely with Growth Managers, and Marketing & HubSpot Specialists to ensure strategy translates cleanly into execution and measurable results.

Client Onboarding, Implementation & Training
Lead structured HubSpot onboarding and implementation across Sales, Marketing, Service, and Data
Own scope, timelines, risks, dependencies, and success criteria
Translate business objectives into practical CRM, automation, and reporting solutions
Design and deliver training that drives adoption — not just completion
Lead revenue systems design engagements, not just platform implementation
Translate business objectives into scalable CRM, automation, integration, and reporting frameworks
Act as a trusted RevOps advisor to client Sales, Marketing, and Service leaders
Diagnose friction across the full revenue lifecycle (lead → deal → customer → renewal)
Design pipelines, lifecycle stages, workflows, scoring, and reporting that align teams and data
Help clients move from reactive CRM usage to insight-driven decision-making

Integrations & Data Strategy
Design integration strategies using native tools, APIs, middleware (Zapier, Make.Ensure clean, reliable data flow across HubSpot and third-party platforms (ERP, finance, ads, service platforms)
Advise on system-of-record decisions and data ownership
Identify and mitigate risks related to duplication, sync conflicts, and reporting integrity

Create reusable SOPs for common implementation scenarios
Support the maturation of Everbrave’s business technology practice

Oversee HubSpot implementation workstreams to ensure quality of workmanship
Serve as escalation point for complex RevOps and business systems decisions

Portfolio & Commercial Management
Manage a portfolio of RevOps and HubSpot-centric client accounts
Identify expansion opportunities (additional hubs, integrations, optimization retainers)
Support scoping, forecasting, and change management to protect profitability

5+ years in Revenue Operations, Business Systems, or CRM Architecture roles

• Strong working knowledge of HubSpot CRM
• Experience designing and optimizing CRM ecosystems beyond a single platform
• Ability to translate business requirements into scalable technical solutions
• Confident, consultative communicator with senior client stakeholders
• Strong prioritization and expectation-management skills
• Paid Vacation & Flexible Floater Hours

Health Spending/Lifestyle Spending Account
Annual Training Allowance

We believe some of our best thinking happens together — particularly in complex RevOps engagements — and we intentionally protect in-office time for strategic alignment, mentorship, and cross-functional collaboration.

Calgary-based team members are required to work from our Calgary office a minimum of three days per week, including mandatory in-office days on Monday and Thursday. The third in-office day may be selected based on individual preference and team needs.

We’re a full-service growth marketing agency specializing in the development of marketing, sales, brand and customer experience strategies for our clients’ growing businesses. We pride ourselves on delivering both effective content and creative work that aligns with our client’s business goals and reaches their audience in a meaningful way. Working here you can count being respected, supported, encouraged, and ultimately challenged to do your best work as you bring your authentic and individual self to a welcoming team of collaborators.