Remote IT Support Technician

The opportunity Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated IT Support Technician to join our team in our Regina office. In this role, you will report to the Operations Manager in Saskatchewan/Manitoba with functional reporting responsibilities to the Director of Information Technology or designate. You will provide responsive, effective, and client-focused technical support to the Saskatchewan/Manitoba operations and the Associated Engineering Group of Companies.
The IT Support Technician serves as a primary, hands-on support resource across the organization and its various business units and locations. The position collaborates with the Service Desk Coordinator, other IT Support Technicians, IT System Administrators, technology vendors, and designated software owners to resolve technical issues, coordinate equipment purchases and renewals, support new employees, maintain documentation, and contribute to technology planning and budgeting.

Market competitive salaries, with annual reviews
Matching company pension program, increasing over time
Health/dental/vision coverage
Employee and family assistance programs
Mental health supports
Generous paid vacation
Paid office closure over December holiday break
Industry leading paid sick time
Maternity/paternity leave top up program
Ongoing support for your professional development and growth
Capacity building seminars
Engineer In Training programs
Opportunities to participate in social club activities and events
Company-wide social events
Community volunteer opportunities

Provide timely, professional, and client-focused end-user technical support to employees, while monitoring and managing the Corporate IT Service Desk queue
Provide computer setup and new hire support each week for upcoming new employees, transfers, role changes, and other onboarding requirements
Assist employees with their user accounts, including password resets, account lockouts, authentication problems, and approved access requests
Maintain an accurate inventory of IT Assets and record of equipment lifecycles
Manage the purchasing of IT equipment through approved corporate vendors and purchasing processes
Assist in developing and maintaining the regional IT capital budget
Work with the procurement team and other designated stakeholders to support software license renewals
Provide remote and on-site IT support for the branch offices in your area of responsibility
Provide local, hands-on assistance to IT System Administrators and Corporate IT Operations personnel
Assist in creating, reviewing, and maintaining IT administration documentation Follow corporate IT, cybersecurity, privacy, acceptable-use, procurement, records management, and asset management policies
A post-secondary diploma or degree from an accredited university, college, or technical institution in a related technology discipline is preferred
An equivalent combination of education, technical training, certifications, and directly related experience may be considered
A minimum of 3-5 years of experience providing end-user IT support including setting up and deploying computers within a standardized corporate environment
Experience using an ITIL-oriented service desk or IT service management platform
Experience with IT asset tracking, software licensing, vendor purchasing, and basic budget management is an asset
Advanced proficiency in Microsoft Windows support and troubleshooting including Microsoft Teams
Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft 365 applications and services
Working knowledge of TCP/IP and endpoint network troubleshooting
Understanding of identity, access, endpoint security, data protection, and secure equipment disposal practices
Ability to create clear technical procedures, support notes, and knowledge articles

At Associated Engineering, we’re passionate about not only the work we do but the communities we live and work in. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.
As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!