Gestionnaire, Service à la clientèle / Manager, Customer Service

Department Recreation Services

Note: Posting comes off at 12:00 AM on Closing Date, with competition closing at 11:59 pm day prior.

Manager, Aquatic Services

Permanent, full-time (35 hours/week)

119,137.20 - $148,930.60 per annum with a comprehensive benefits package and membership in the LAPP pension

At the City of Leduc, our mission is Building a connected community for all people. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. This position is NOT accepting applications through the City of Leduc’s applicant tracking system. It is posted here for informational purposes only.

For full details on the position and instructions on how to apply, please visit this link at HumanEdge Recruitment and Consulting Services:

Are you a strategic thinker who loves to build and support high-performing teams?

Do you have a passion for public service and making a positive difference in a community?

The Manager, Aquatic Services reports directly to the Director, Recreation Services. This position is based out the Leduc Recreation Centre and is responsible for the management and oversight of the delivery of aquatic services and the operation of indoor and outdoor aquatic facilities.

Whether you’re providing strategic advice to senior leaders, mentoring a dynamic aquatics team, or working collaboratively with partners to maintain high operational standards to align with corporate and council strategic priorities, you maintain high standards of integrity, innovation, and planning. Your team, peers and customers describe you as a trusted leader who exemplifies collaboration, customer service and strategic thinking.

Ensure that training programs are in place to support the extensive, specialized and often unique training and development needs of the aquatic services team

Resolves customer service items in a timely and effective manner, plan and facilitate community and stakeholder engagement activities to research, measure and report on community aquatic needs and performance

Oversee the development, implementation, evaluation and marketing of a range of aquatic services and programs

Develop workforce strategies to ensure that staff resources are optimized to meet service levels, are responsive to shifts in community needs, while maximizing efficiency

Collaborate with leaders across the organization to ensure a high standard of facility cleanliness, effectiveness of preventative maintenance programs and to ensure regulatory compliance with public health standards, building codes and industry best practices

Undergraduate degree in recreation, physical education, business administration or related discipline or an equivalent combination of post-secondary education and five (5) years of directly related experience

Additional management or leadership accreditations relevant to a municipal government context are considered an asset

Current or previous first aid & lifeguarding awards or past certifications at the instructor or trainer level, in many of the following areas: water safety, lifeguarding, First Aid, Aquatic Fitness and pool operations

Minimum five (5) to six (6) years of experience in a leadership / supervisory role in aquatic recreation administration, preferably in a public recreation facility setting

Demonstrated knowledge and experience with aquatic facilities, pool systems and programs

Experience leading a dynamic and diverse team including coaching, mentoring and providing technical guidance

Experience working in a municipal government environment is an asset

Must be willing to provide a current Vulnerable Sector Criminal Records Check at own expense

If this opportunity excites you, please send an application including a resume and cover letter to Misty Wilson, Senior Recruitment Consultant, HumanEdge Recruitment and Consulting Services at ***email_hidden*** with the organization name and position title in the subject of your email.

They welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the city to apply.

Recruitment Privacy Notice

The personal information you provide through the recruitment process, including your application, resume, assessment material, reference information, is collected and used to assess your qualifications and suitability for employment with the City of Leduc. Should your application be selected for employment with the city, this information will become part of your employment file and will support hiring, onboarding activities and the administration and management of employment programs.

Your personal information will be accessed and disclosed only as authorized or required by law and may be shared with authorized City employees, hiring managers and service providers as necessary to administer recruitment and employment-related activities.

For information regarding the collection, use, and disclosure of information, you may contact the City's Privacy Officer at View phone number on ca.workus.org Alexandra Park, Leduc, AB, T9E 4C4.