Information Technology Support Analyst (Contract)

Technology Support Technician at our busy law firm. Provide first-level support for hardware, software, and network issues
Support user account setup, password resets, and access permissions
Assist with onboarding and offboarding, including workstation preparation
Delivering technical training to staff on the use of our software
Answering inquiries from staff regarding software & network issues and assisting with troubleshooting
Support Microsoft Intune for device enrollment, compliance, and application deployment
Assist with Microsoft 365 administration, including Teams and Exchange Online
Help monitor and maintain endpoint security tools and policies
A combination of relevant knowledge, experience, or technical training
Knowledge of Microsoft O365 administration, & Windows 11
Understanding of networking concepts (IP addressing, routers, switches, printers, Windows Active Directory)
Familiarity with Microsoft Intune, Azure AD, and modern device management concepts
Understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN)
The following skills are not required, but considered an asset:
Knowledge of o/s imaging software
Experience in scripting language, particularly Visual Basic/VBA
Experience with Microsoft Access Database
Advanced proficiency with formatting in Microsoft Word
Experience with Microsoft Teams
The ability to quickly learn new procedures and software
Demonstrates a professional demeanor, high ethical standards, respect and commitment to service excellence
At Brattys LLP, We Are a Firm That Offers a True Team Environment, And a Comprehensive Total Rewards Package Aimed At Ensuring That Our Team Members – Our Most Valuable Asset – Are Satisfied With Their Careers And Are Recognized For Their Contributions. A competitive base salary and paid time-off entitlements
A generous group benefits package 100% paid for by the Firm for you and your family, including a flexible Health Care Spending Account and Employee Assistance Program
Multiple Firm-sponsored team events and a years of service awards program
Flexible Summer Hours Program
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.