ICT System Administrator/Support

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for an Enterprise Application Administrator to join our Security and IT team and play a pivotal role in supporting business growth while maintaining scalability and security. As an Enterprise Applications Administrator, you will manage and optimize enterprise applications, including Salesforce, and Intercom. You'll collaborate with stakeholders across multiple departments, provide user support, and help ensure the performance and security of enterprise systems.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

Administer, monitor, and improve cloud-based enterprise applications, ensuring best practices, security, performance, and scalability.

Support the configuration, customization, and administration of Salesforce, including user management, enhancements, data integrity, and security.

Participate in projects related to new enterprise application selection, expansion, migrations, and decommissioning.

Document processes, configurations, and best practices for application management, integrations, and support.

Manage Salesforce users, profiles, roles, permission sets, and access reviews.

Configure Salesforce using declarative tools such as Flows, workflows, validation rules, and approval processes.

Coordinate Salesforce releases, testing, and deployment of new features.

Provide Salesforce user training, onboarding, and ongoing support.

Response to support tickets raised by internal stakeholders.

Minimum of 2-4 years of experience in administering and supporting enterprise applications and/or integrations.

At least 5 years of general IT experience

Salesforce administrator certification.

Experience administering Salesforce lightning, including configuration, customization, user management, workflows, and reporting.

Knowledge of IT practices and experience implementing security measures for enterprise applications.

Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams, manage multiple stakeholder projects.

Hands-on experience with Salesforce automation tools such as Flows.

Experience creating and maintaining reports, dashboards, and analytics in Salesforce..

User support experience with various enterprise applications like Dialpad, Intercom, Zoom, Jira etc.

We're always building foundations that allow us to achieve tomorrow more than we did today. Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it

We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

The base salary for this role ranges from $80,000-$105,000 in local currency, depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

If you receive communication that you believe to be fraudulent, please report it immediately to View email address on ca.snapjobsearch.com.