Service Desk Analyst (IT Support)
$50k - $55k per yearEMCO Corporation
As a member of the IT Operations Team the IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 280 locations across Canada and at our National Support Centre in London ON. The Tier I IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates remote troubleshooting and isolation of hardware software and network issues reported by teammates and resolution of these issues.
The Emco Tier I IT Service Desk team provides Monday through Friday from 7:00 AM ET to 8:00 PM ET support and therefore members of the team must be able to work shifts.
This is a full-time position. Only candidates capable of working from the National Support Centre location in London Ontario will be considered. Post-secondary degree or diploma in compute science or information technology
Two (2) years experience in a customer facing IT service desk role
Two (2) years experience supporting end user hardware software applications and networking
Two (2) years experience supporting end user mobile phones
Strong organizational skills with the ability to communicate well both verbally and in writing
Technical
Knowledge of computer hardware including desktops/laptops/tablets mobile phones printers/copiers
Experience with supporting Windows IoS and Android operating systems
Experience with desktop applications desktop operating systems and server operating systems including Microsoft Outlook Microsoft Office Suite Microsoft Terminal Services (RDP) Active Directory
Knowledge of Microsoft 365 Administrator including Azure Active Directory Exchange Online Endpoint Manager
Knowledgeable in managing and supporting antivirus system
Exceptional customer service orientation
bilingual (French and English) is an asset
Building and maintaining positive relationships
Proactively looking for improvements and efficiencies with a focus on end user experience
Supporting established incident management procedures through the incident lifecycle
EMCO is committed to diversity equity and inclusion in our workplaces. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. Remote Work :
Full-time
$55k - $60k per year
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