UX DESIGNER (IT) (H/F) (remote)

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
We’re looking for a Senior UX Designer to join our remote-first team at SpryPoint. Reporting to UX Manager Antonella Espinoza, you’ll lead design for SpryCIS - our enterprise utility billing and customer information system - owning a set of squads and working in triads with product owners and engineers to deliver intuitive user experiences.
Design is still finding its place on the SpryCIS team, but the appetite is real, and the seat is yours. Lead design across your SpryCIS squads alongside a Staff Designer, helping build a shared design practice in a product area that's ready for it
Advocate for the user, build real relationships, and help the people around you make better decisions because design is in the room
These are people doing demanding, real-world jobs, and the design should make that easier
Run user research and usability testing to get close to how utility professionals actually work, then let that shape the design
Engage in design critiques, share what you’re learning, and push back when something isn’t right. 4+ years of UX design experience and a portfolio that shows your thinking. Bonus if some of that work is in enterprise SaaS, workflow-heavy, or data-dense environments

• You know a beautiful interface is also a more usable one, and your portfolio demonstrates that in functional software, not just polished consumer apps
• You've led design on a product area, not just worked within it. You can influence without always having the authority, negotiate when priorities conflict, and get teams that haven't worked closely with design before on your side
• You use data: usage patterns, analytics, customer feedback. Proficiency in Figma and other design and prototyping tools
• Solid understanding of interaction design and information architecture, particularly in complex, task-heavy interfaces
• Bonus: You're curious about AI and interested in how it could change how we design

Stage 1: 30-minute Recruiter Interview
Stage 2: 45-minute Hiring Manager Interview
with Antonella, UX Manager
In this interview, you'll chat with Antonella about your UX design experience, including how you approach design challenges and past projects. It’s also a chance to ask about our design process and how UX fits into the team at SpryPoint.
Stage 3: with UX Manager & Team
You'll present your portfolio, ideally showcasing work on Enterprise SaaS applications, to highlight your UX design skills in our context. This is a great opportunity to share your design approach and demonstrate how you tackle UX challenges.
Stage 4: 30-minute Final Interview
with Jason, Director of Software Development
This is your chance to discuss your career goals and learn how we can support your growth and aspirations.
Stage 5: References/Offer
Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta

Total Wellness - Health, dental, vision, and life insurance from day one

AI Disclaimer: [LINK]
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Equal Opportunity & Inclusion
We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process.