IT Support Specialist Remote H/F

d1g1t is the industry’s first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to elevate the quality of their advice and demonstrate its value to clients. Through a single integrated solution that covers the entire advisory lifecycle, d1g1t provides wealth management firms with a whole new set of capabilities they’ve never had before. Headquartered in Toronto, the company was founded and is led by an experienced financial technology team who have developed leading enterprise portfolio systems for many of the world’s banks, institutional asset managers, hedge funds and regulators.

We are looking for a hands-on IT Support Specialist to take primary ownership of our internal IT environment in a growing fintech company. This is a practical, execution-focused role centered on day-to-day support, device and access management, and maintaining the reliability of our internal systems. You will work directly with staff both onsite and remotely, handling physical devices, responding to real-time support needs, and operating with a high degree of ownership in an environment that is still evolving. While there are opportunities to improve processes and mature IT operations over time in collaboration with security and engineering leadership, this role is firmly execution-first and best suited to someone who enjoys being close to the work and building structure in a fast-moving, small-company setting.

End-User & Endpoint Support

Provide day-to-day technical support for internal staff (onsite and remote)

Troubleshoot Windows and macOS laptops, peripherals, networking, and SaaS applications

Support executives and non-technical users with clear, patient communication

Asset & Device Management

Manage the full laptop lifecycle: procurement, setup, deployment, refresh, and secure decommissioning

Maintain accurate hardware inventory and asset records

Ensure endpoints are patched, encrypted, and compliant with internal policies

Handle user onboarding and offboarding, including account creation, access assignment, and timely deprovisioning

Microsoft 365, Google Workspace, SSO/MFA tools)

IT Operations Ownership

Be the primary owner of internal IT operations in a small, cloud-first environment

Help formalize and improve foundational IT processes (onboarding checklists, documentation, inventory hygiene)

Support a small but growing virtual desktop (VDI) environment

Work through ambiguity and incomplete documentation, helping build structure over time

3–8+ years of hands-on IT support experience in SMB or mixed environments

• Strong experience with end-user support, device management, and troubleshooting
• Experience with Microsoft 365 and/or Google Workspace administration
• Experience supporting hybrid or distributed teams

Interest in improving IT operations, not just resolving tickets

Competitive compensation package with bonus and comprehensive healthcare benefits

Employee and Family Assistance Program

Flexible hours and hybrid-work policy

In our most recent Employee Experience Survey, employees rated Diversity & Inclusion at d1g1t Inc. as one of our strengths! celebrates diversity in its workforce structure and encourages applications from all backgrounds.

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. We truly appreciate your time in going through our job posting and applying for a position with us!!