Remote Service Engineer
GPL Technologies
Centralized Services Engineer
At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission-critical operations.
We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.
The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.
This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.
Remote Monitoring & Managed Services
Support and maintain remote monitoring and management platforms across client environments
Administer endpoint and network monitoring tools
Support Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platforms
Manage Backup as a Service solutions, including verification and test restores
Execute and verify server and workstation patching routines
Enforce structured change control for firewalls, Microsoft 365, and network infrastructure
Maintain system reliability through proactive monitoring and remediation
Develop and maintain PowerShell scripts to automate maintenance tasks
Support RMM tool deployment and configuration across environments
Process Improvement & Documentation
Experience supporting Windows, macOS, and Linux environments
Experience with Microsoft 365 and Google Workspace administration
Experience with IdP/SSO solutions (Okta, Microsoft Entra preferred)
This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.
Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.
$49.49 par heure
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