Retail Credit Officer

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. We’ve been named one of Canada’s Top Growing Companies , Greater Toronto Top Employers , and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a  Great Place to Work® , recognized among the Best Workplaces for Women , and celebrated for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy ’s success.
A day in the life of a Bilingual Loan Processor Specialist - Secured :
Processors apply detailed knowledge and understanding of company policies.
Grant approvals applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan processor.
Provide rationale to branch managers regarding the loan review process and the analysis that took place where such applications are either approved or refused.
Answer queries from sales staff pertaining to applications submitted for analysis and/or exception approval from the processing team.
Pinpoint fraudulent documents during analysis and report these to appropriate departments and the processing unit.
Match and validate application information such as income, paystubs, and credit ratings to make a final processing decision in the approval process.
Verify customers requested loan amount is within qualified loan amount.
Confirms property meets Go Easy’s guidelines.
Ability to review and approve appraisal considered an asset.
Issues final mortgage approvals
Adhere to policy/procedures to ensure audit requirements are met.
Assist the Central Loan Approval Office in identifying training or process opportunities.
Gather critical branch feedback to help transform and streamline processes.
Exceptional oral and written communication skills, as candidates will be dealing with the retail network.
Intermediate level MS Office, with emphasis on Excel and PowerPoint
A fundamental understanding of the Mortgage origination process from application to close, considered an asset.
Ability to work a variety of shifts from 8:00am to 10.00pm and Saturdays on a rotational basis, to provide cross country support.
A willingness to learn & be flexible.
Bilingual (French/English) is required
State of the art office, with free Company Gym, Games Room
Employee discounts on furniture, electronics, and appliances.
Access 24/7 healthcare with Virtual Doctor Appointments.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Along with 5 personal days and two weeks paid vacation.
20-21/hour CAD
Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment :
As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.