RESPONSABLE DE SERVICE DE GESTION (H/F)

In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.
We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
#In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisors and partners. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.
Client 360 Lead will help coordinate alignment across operations teams, help mitigate risk, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen relationships with our clients.
Client Relationship Management: Develop and execute tailored client account plans and maintain a high level of client satisfaction and retention. Serve as the primary escalation and engagement point for client issues and queries.
Client Service Management: Manage SLA implementation and compliance, proactively address risks and issues, help to resolve operational challenges and drive service improvements.
Oversee Client KPI reporting, host monthly/quarterly service calls. New Business Management: Identify and close cross-sell opportunities, support RFPs and business development. Oversee new funds and service onboarding, working with the client, onboarding team, and operations to ensure quality client experience.
Client Profitability Management: Analyze and drive actions to improve margin across the business, own commercial discussions, drive workforce planning and alignment with target operating models. Monitor client billing and ensure any KPI breaches are remediated.
Client Change Management: Evaluate client requests and ensure due process is followed, triage and prioritize development and implementation, with appropriate cost management as applicable.
Risk Management: Ensure incidents are proactively resolved and that corrective actions are implemented timely to prevent recurrence.
Client Reporting Management: Bachelor's degree in business administration, marketing, communications, or related field preferred.
At least 10 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs. Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements. however, only those proceeding to the interview stage will be contacted.