Staff Technical Writer

We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

We’re building a world where Identity belongs to you.
Staff Technical Writer
Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.
In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical, technical content that guides Okta customers in successfully adopting and deploying our solutions.
If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!
Independently execute and finish end-to-end documentation tasks toward a larger goal, including writing, editing, and making content publication-ready.
Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance, and suggest/implement improvements to the content portfolio.
Contribute to internal initiatives to enhance documentation standards, content architecture, website presentation, and processes, acting as a positive multiplier for the team.
Translate feature and architecture designs into specific deliverables and test features in the UI to ensure procedural accuracy.
6+ years of relevant experience writing technical documentation for Cloud or Enterprise products.

• Practical experience with topic-based writing, minimalism, and scenario-driven development with a proven ability to simplify complex tasks.
• Strong ability to understand the application of security products in the real world and produce use case-based content.
• Experience using source control tools, such as Git and GitHub.
• Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan deliverables with reasonable estimates.

Working knowledge of HTML, CSS, and JavaScript
In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual base salary range for this position for candidates located in Canada is between:$104,000—$154,000 CAD
What you can look forward to as a Full-Time Okta employee!
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Some roles may require travel to one of our office locations for in-person onboarding.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at
The foundation for secure connections between people and technology
The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.