[Remote Work] Product Owner

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.
Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
Working closely with a Development Team Lead to ensure the successful delivery of product
Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
Supporting the Development team through the SCRUM sprint cycles
Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
New feature education to support user enablement - both internal to the company and external to our customers
Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
Supporting the sales process for estimating quotable development work
Collaborating with business development with responses to RFPs and Statement of Work documents
You have a tendency to be positive, creative and curious
Understanding of system design & analysis
Experience in the Utilities Industry would be an asset
You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers
Work your way - Remote-first environment with flexible working hours across North America

Total Wellness - Health, dental, vision, and life insurance from day one

Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Equal Opportunity & Inclusion
We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.