Account Specialist (Fully Remote)
$65k - $75k per yearFull-time
Account Coordinator
Remote | Canada | Full-Time
RESPONSIBILITIES License Coordination & Administration
Oversee daily administration of the Asana license portfolio across 300+ client accounts
Manage renewals, plan changes, and order processing
Maintain up to date records including user counts, subscription tiers, billing schedules, and contract details
Administer and maintain the partner and user portal for account accuracy and cleanliness
Work with internal teams to support onboarding and ongoing client needs
Contribute to continuous improvements in licensing workflows and internal systems
Data Analysis & Reporting
Track account activity, engagement levels, and license utilization across the portfolio
Analyze data to identify patterns, risks, and opportunities for growth
Build and maintain reporting dashboards and performance metrics
Spot opportunities for upgrades or additional licenses based on account usage and trends
Assist the sales function with accurate reporting, quotes, and supporting documentation
Stay informed on product updates, subscription structures, and administrative tools
Analytical mindset with experience interpreting and reporting on operational or account data
Background in account coordination, operations, B2B environments, or similar roles
Able to manage a large volume of accounts and administrative tasks concurrently
Familiarity with CRM platforms such as HubSpot and partner systems
Fully remote opportunity
Occasional travel may be involved
Comprehensive health and dental benefits
Life insurance coverage
Employee assistance program
Paid vacation and time off
Vision care support
Vacancy posted 2 days ago
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