Transport Operations Manager

Serve Your Community. Voyago is hiring a dynamic and highly effective Operations Manager for our new Student Transportation expansion in Kingston
At Voyago, we’re Driven to Care and Safety First Focused! That means delivering safe, reliable, uninterrupted transportation that families can count on — and supporting our leaders with the strong teams they deserve.
This role is ideal for a results-driven Manager who thrives in a start-up environment and is excited to help bring a new operation to life—supported every step of the way by Voyago’s proven processes, tools, and expertise. You’ll play a key leadership role in building a strong team and operational foundation while working alongside dedicated recruitment support. If you’re passionate about leading people, serving your community, and growing your career with a company committed to leadership development, this is the opportunity for you.
Reporting to the VP of Student Transportation, your focus moves beyond day-to-day problem-solving and toward driving long-term success As the Operations Manager, you’re the leader who sets direction, strengthens partnerships, and inspires the team who handles the day-to-day. With dedicated dispatch, routing, training, safety, and operations support, you’re backed by experts who help you deliver exceptional service across every route, every day. This role serves as a key contact for management in major accounts, requiring exceptional diplomacy and tact.
Dedicated teams for dispatch, routing, safety, training, and customer support work with you every day.
You directly support students, families, and school communities.
We invest heavily in leadership training and long-term development.
You help deliver trusted service without interruption — a commitment we take seriously.

Service Delivery & Team Leadership
Collaborate with dispatch, routing, and safety teams to manage daily operations, including school-year startup/shutdown, route adjustments, and real-time problem management.
Guide your team to resolve parent, school, and stakeholder concerns while maintaining strong relationships with school boards, principals, consortium partners, and the community.
Support driver development, including onboarding, training, coaching, ride-alongs, performance evaluations, safety meetings, and addressing attendance or disciplinary matters.
Ensure all operational processes comply with company policies, regulatory standards, and safety regulations.
Collaborate with Operations, Training, and Marketing teams to develop innovative recruitment strategies, including job postings and social media campaigns, to support staffing goals.
Route Strategy, Efficiency & Fleet Oversight
Maintain optimized routes and ensure operational efficiency through collaboration with routing specialists and review of performance dashboards.
Manage fleet and maintenance oversight, responding to collisions, breakdowns, emergencies, and incidents with thorough documentation and follow-up.
Assist in capital planning for fleet replacement, facility needs, and budget oversight to ensure financial accountability.
Track, monitor, and report Key Performance Indicators (KPIs), emphasizing uninterrupted service and customer satisfaction.
Provide timely and accurate reporting to senior leadership and support data-driven decision-making.
Conduct regular audits, safety inspections, and incident evaluations to ensure continuous improvement and compliance.
Administer payroll processes.
Monitor and control divisional costs:
Assist in capital planning (fleet age, replacement timelines, facility necessities).
Customer and community-focused mindset — committed to building positive relationships with schools, families, and partners
Organizational and strategic thinking skills — able to balance day-to-day operations with long-term improvement initiatives
Minimum 3 years’ experience in a supervisory or management role in an operations environment
Experience in Student Transportation, Medical Transport, or Transportation industry preferred but not mandatory
Experience launching a start up in a new location is a definite asset
Clear Criminal Record Search including Vulnerable Sector
Experience in a dynamic, high-demand work environment with specific deadlines, handling confidential and sensitive materials
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.