Area Manager, Market Management

District Manager Requisition ID: 1532
Job Type: Full-Time
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
We are currently searching for a District Manager for Kitchener and surrounding area , reporting to the Senior Director, Retail Operations. This is a full-time, permanent opportunity. The District Manager will be accountable for driving district performance and achieving financial objectives through strategic communication and execution. They will foster a culture rooted in core values - excellence, health and safety, sustainability leadership, customer experience and respect. Additionally, they will develop and implement comprehensive business plans and budgets, continuously monitoring and adjusting strategies to optimize store-level results. This role will champion an employee/customer-focused environment that prioritizes quality, high performance, and cost efficiency, ensuring accountability and corrective action when needed. Furthermore, they will maintain a robust succession plan to identify and develop future leaders, securing long-term organizational success.
This is a field-based position with significant travel requirements. The District Manager will spend the majority of their time on the road, actively visiting and engaging with stores throughout the district to provide hands-on support and ensure operational success. Set reachable but ambitious store objectives that form the basis of store visits. Be a highly visible, execution-driven professional — visits to all stores in the district with a minimum of 2 formal store visit reports annually per location (Store Visit Report – SVR)
Analyze and take appropriate/timely action with managers on store performance reports (KPI), health and safety, customer service, labour scheduling, cashier accountability, housekeeping and related products. Focus on inventory management (shrink). Ensure proper balancing at store level takes place. Ensure the security of company assets including employees, cash, stock, equipment and property - Initiate LP investigations
Communicate company goals and priorities to Store Managers in a clear, motivating, and persuasive manner to drive performance and achieve results
Resolution of escalated issues in customer service and performance, in partnership with Sr. Director/VP and corporate liaisons
Lead and develop high-performing teams by motivating Store Managers, addressing performance gaps, conducting annual reviews, and implementing succession plans to build future leadership.
Drive business growth and community presence by fostering an innovative, accountable work environment, staying ahead of market trends, networking with industry peers, and promoting corporate values.
Champion a customer-first culture by inspiring best-in-class service, driving effective marketing and merchandising strategies, and ensuring consistent execution of product layouts and planograms across all stores.
Maintain full fiscal accountability by monitoring budgets, controlling expenses, delivering key financial metrics, and ensuring audit compliance and adherence to all key controls
Perform other related duties and projects as assigned
Post secondary degree/diploma in Business, Communications, Marketing, Finance or related field with specialization in sales and/or operations
Minimum 8 years’ experience in retail management, preferably managing multi-location operations, with a proven track record of achieving results with a customer-centered approach
Minimum 3 years’ leadership experience in coaching, developing, and managing high-performing teams with empathy and cultural awareness
Excellent interpersonal and communication skills necessary to build rapport with internal and external customers and stakeholders
Proven ability in developing, implementing and managing results based active strategies
Functional knowledge of POS and inventory management systems, including MS Office Suite
Ability to work a flexible schedule to meet the needs of the business including nights and weekends
Strong understanding of P&L impact of projects, including cost benefit analysis and risk management
Change management, adaptability and resilience under pressure
We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment.
~ Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.