Associé de la vente au détail / Sales Associate

Forget what you know about old-school industry rules. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Dans le cadre de ce rôle, vous interagirez et établirez des liens avec nos clients, tout en leur fournissant un excellent service à la clientèle. Vous offrirez aux clients des informations sur l’assortiment actuel de marchandises, les promotions et les événements en magasin, et vous exécuterez les processus opérationnels de manière efficace et productive. In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. Tous les associés doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une expérience en magasin de qualité supérieure

Tirer parti des outils multi-réseaux pour offrir une expérience harmonieuse en magasin

Soutenir les processus de la surface de vente, de la cabine d’essayage, de la caisse et de l’arrière-boutique, selon les besoins

Échanger et vérifier les informations liées au travail afin de fournir un soutien

All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

Leverage omni channel offerings to deliver a frictionless customer experience

Support sales floor, fitting room, check out, and back of house processes, as required

Utiliser des compétences de base de cueillette d’informations pour résoudre les problèmes

Être en mesure d’apprendre des procédures normalisées dans le cadre de formations en cours d’emploi

Au Québec: Doit être capable de parler français.

Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Able to handle customer interactions and potential issues/concerns courteously and professionally

Ability to learn procedural knowledge acquired through on- the-job training

In Quebec: Must be able to speak French