Support Worker (Overnight) Support Worker (Overnight)

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Under the direction of the WMS Supervisor the employee provides resident support services on-site supervision and security for the NWT Resource Centre and Withdrawal Management Services.

Provides resident support services while on shift by:
Assisting residents with personal care concerns
Providing residents with supplies as required
Assisting residents with forms and requests as required
Interacting and communicating positively with residents throughout the shift
Check on clients to ensure personal safety especially when experiencing withdrawal symptoms
Database entries notes behaviour meds intakes discharges
Doing manual logbook entries for meds and counselling supports
Carefully assisting residents with their medication and documenting same
Responding to medical emergencies within the facility
Regularly reporting to case workers concerning resident behaviours
Immediately reporting critical incidents to the on-call supervisor or the WMS Supervisor
Daily follow up of resident chores to ensure completion
Admitting and discharging residents according to the Policies and Procedures manual documentation and logbook and summary of clients intake clean beds wash walls around bed (immediate area) check bags when client admitted

Provides site management and security throughout your shift by:
Reporting any facility concerns to the WMS Supervisor or designate
Assuring security of facility through locking appropriate doors and monitoring clients coming and going
Ensuring that residents do not exceed their allowable limit of personal effects
Itemizing and packing up clients personal effects when they are removed from the facility
Ensuring facility is left clean and tidy for following shift: wash linens (wash linens when client leaves as well as whatever else needs washing) wash walls floors put away supplies order supplies (copy to WMS Supervisor copy to caseworkers) replace toilet paper paper towels
Assisting with the general upkeep and maintenance of the Centre
Overnight staff need to respond to hourly radio checks and help monitor security cameras for the fourth floor Mental Health Support program including providing 4th floor resident access to the building when necessary

Provides administrative support while on shift by :
Answering the telephone and relaying messages to clients and other departments as required
Assisting with general reception on the 3rd floor
Maintaining current understanding of policies and procedures
Works wake shift during the night
Relaying pertinent information related to client concerns operational issues community issues etc. Responsible for utilizing the facility and its equipment in a safe and efficient manner by :
Understanding and adhering to legal requirements
Implementing appropriate emergency procedures related to the facility and/or the clients i.e. CPR fire evacuations etc.
Completing unusual occurrence documentation as required (when employee or client has an accident on site report within 24 hours to The Salvation Army)
Knowing WMS physical layout including location of fire pull boxes extinguishers communications radio storage rooms laundry room janitorial room etc.
Maintaining a clean and professional looking office

This is a casual on-call position.
There is a potential to work with aggressive high-risk clients in this position.
There will be general housekeeping tasks required of the RCSW (sweeping mopping dishwashing laundry etc.)

Generally these skills are found in individuals who have previous experience or training in corrections security and/or an addiction setting. Appropriate computer skills are obtained through general introduction courses in computers or through practical experience.

Post-Secondary Education or related experience in Social Services
High School Graduate
Clear Criminal Record Check

Effective communication in English both written and oral
Implement policy and procedures
Ability to work within a teamwork structure though will be required to work alone
Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
Computer skills are required

Participate in mandatory yearly training

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.